Hanna Patsevich
Kansas City,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and learning new skills.
Overview
4
4
years of professional experience
Work History
Customer Service & Support Specialist
Wiener TU S.A. Vienna Insurance Group
08.2022 - 06.2023
- Efficiently resolved customers and agents issues regarding online systems and insurance matters.
- Performed precise auto insurance cost calculations.
- Guided clients through policy details and claim procedures, ensuring clear understanding and prompt issue resolution.
- Ensured understanding of policy terms by explaining conditions and regulations to customers and agents.
- Addressed client concerns promptly, providing practical solutions, and enhancing customer satisfaction.
- Answered customer inquiries via phone, email, and chat services.
- Provided technical assistance to customers regarding products or services.
- Updated customer information in the customer service database.
- Investigated and resolved billing issues in a timely manner.
- Coordinated with other departments to resolve customer issues efficiently.
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
- Advised corporate clients on premíum alcohol selections.
- Hosted/Managed tasting events to enhance client decision-making through product education.
- Delivered exclusive and time-bound corporate gift solutions tailored for specific business events.
- Managed logistics and inventory, maintained accurate records and operations efficiency.
- Contributed to back-office operations by providing support for administrative tasks.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Boosted sales growth by offering personalized product recommendations and tailored gift solutions to clients, established solid customer relationships.
- Contributed as a flexible team player to handling staffing inadequacies by being readily available at five different locations.
- Generated daily and monthly sales and inventory reports.
- Assisted with product returns and exchanges as needed.
Consultant & Salesperson
Inditex
11.2019 - 05.2020
- Enhanced checkout experiences through personalized aid, ensuring prompt issue resolution and positive interactions.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Managed cash operations, verified till accuracy, and supported sales through product promotion.
- Assisted in store operations by resolving payment issues and addressing customer complaints.
- Collaborated with team members to ensure efficient store and warehouse management.
- Greeted customers and answered any questions about products and services.
- Operated a cash register.
- Processed payments by cash, credit card, gift card or debit card.
Education
BBA - Management in Marketing
Kozminski Academy of Entrepreneurship & Managment
Warsaw, Poland07-2023
Certification - Dental Assisting
COSINUS Medical School
Warsaw, Poland08-2020
Skills
- Organization
- Problem Resolution
- Customer Focus
- Microsoft Office Suite
- Data Entry
- Team Development
- Complaint Handling
- Active Listening
- Time Management
- Contact Center Operations
- Computer Proficiency
- Documentation Handling
Languages
Russian
Native or Bilingual
Polish
Native or Bilingual
English
Professional Working
Timeline
Customer Service & Support Specialist
Wiener TU S.A. Vienna Insurance Group
08.2022 - 06.2023
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
Consultant & Salesperson
Inditex
11.2019 - 05.2020
BBA - Management in Marketing
Kozminski Academy of Entrepreneurship & Managment
Certification - Dental Assisting
COSINUS Medical School
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