Hanna Richards
Union City,TN
Summary
Accomplished Customer Service Representative at Simmons Bank, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through empathetic dispute resolution. Skilled in computer proficiency and professional telephone demeanor, I excel in fast-paced environments, ensuring high-quality administrative support and customer relations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Simmons Bank
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
X Ray Operator
Tyson Foods
07.2019 - 04.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Medical Secretary
Fulton Co Detention Center
01.2015 - 07.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
Education
Bachelors - Communications Systems Technology
Jackson State Community College
Jackson, TNCertified Medical Assistant And Phlebotomist Tech - Medical Assisting
Dyersburg State Community College
Dyersburg, TN05.2015
High School Diploma -
Obion County Central High School
Troy, TN05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Professional telephone demeanor
- Call Center Operations
- Administrative Support
Additional Information
References
Kristin Swain- 270.627.6164.
Former co worker
Jessica Perry- 731.592.4167.
Former co worker
Ginger Johnson- 731.796.5495.
Previous Supervisor
Ashley Swift- 731.592.0757.
Current Supervisor
Timeline
Customer Service Representative
Simmons Bank
04.2022 - Current
X Ray Operator
Tyson Foods
07.2019 - 04.2022
Medical Secretary
Fulton Co Detention Center
01.2015 - 07.2019
Bachelors - Communications Systems Technology
Jackson State Community College
Certified Medical Assistant And Phlebotomist Tech - Medical Assisting
Dyersburg State Community College
High School Diploma -
Obion County Central High School
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