Hanna Seyoum

• Act as the primary contact for Verizon clients, managing inquiries and providing clear, timely product and service information.
• Oversee client account setup, management, and support, ensuring accurate record-keeping and adherence to confidentiality and compliance standards.
• Conduct client presentations to promote product benefits, address concerns, and foster brand awareness.
• Drive client acquisition through proactive engagement with 60 potential clients daily and follow-up on qualified leads, expanding market reach.

• Maximized resource utilization by reallocating personnel based on workload demands during peak hours or special events.
• Boosted client satisfaction scores through meticulous attention to detail in maintaining pristine facility conditions.
• Promoted sustainability initiatives within the department, implementing green cleaning practices and reducing overall environmental impact.

• Offer temporary care and support to individuals with disabilities, chronic illnesses, or other special needs, allowing primary caregivers a break.
• Assist with daily living activities, including personal care, meal preparation, and light housekeeping.
• Engage clients in recreational activities, promoting social interaction and emotional well-being.
• Monitor client safety and respond to any needs or issues promptly and compassionately.

• Conducted research and analysis on best practices for advancing diversity, equity, and inclusion (DEI) initiatives within asset and wealth management firms.

• Proposed enhancements such as formalized mentoring programs, expanded employee resource groups, and comprehensive allyship training.

• Firmed adopted several suggested programs focused on leadership development and equitable access to career mobility

opportunities.

• Produced project deliverables analyzing costs and benefits of various state regulatory models to inform national-level decision making Conducted virtual presentations for the Cyber Security division.

• Collaborated with returning Interns and created a spreadsheet about our wages to present to new interns.

• Developed and presented a final project to 10 members of senior management on federal and state data privacy issues currently under discussion.