Hanna Smart
Doha, Qatar
Summary
A dynamic Managing Partner with over 10 years of experience in employee engagement, talent acquisition, and large-scale operations management within the events and hospitality industries. Skilled in designing recognition programs, developing client relationships, and leading cross-functional teams to deliver strategic business objectives. Proven track record in optimizing employee satisfaction and fostering strong team cultures through conflict resolution and leadership.
Overview
15
15
years of professional experience
Work History
Managing Partner
Firma Events
12.2022 - Current
- Oversee all business operations and lead cross-functional teams, reporting directly to the CEO.
- Manage talent acquisition, contract negotiations, and client relations within the entertainment and hospitality sector.
- Develop and implement employee recognition programs, improving retention and staff engagement.
- Collaborate with clients and stakeholders, driving business development through successful tenders and relationships.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Developed comprehensive business plans that led to 103% revenue growth and expansion into 2 international territories.
- Streamlined internal processes for improved efficiency and productivity within the firm by automating 60% of our database management and recruiting processes.
- Orchestrated migration to cloud-based systems, improving data accessibility and collaboration while ensuring robust security measures.
- Spearhead large-scale event execution, ensuring seamless operations and exceptional client satisfaction.
Lounge Manager and Volunteers Supervisor
FIFA World Cup 2022
08.2022 - 12.2022
- Led a team of 50+ hosts and volunteers, delivering services to over 860 VVIP guests.
- Designed staffing strategies to enhance operational efficiency and guest satisfaction.
- Collaborated with internal teams to address and resolve guest concerns.
- Implemented staff scheduling processes to ensure adequate coverage during peak hours.
- Evaluated temporary staff performance regularly, providing constructive feedback and opportunities for growth within the agency.
Stakeholder Management and Back Office Support
Hanahome Granite and Ceramics
12.2019 - 04.2022
- Managed key stakeholder relationships and facilitated operations with global suppliers.
- Strengthened supply chain relationships during the pandemic, ensuring operational continuity.
On-Board Coach and First-Class Cabin Crew
Etihad Airways
10.2013 - 09.2021
- Created and led a peer-to-peer recognition program, increasing crew morale and performance.
- Trained and mentored over 200 employees in premium service delivery.
- Awarded Star Performer of the Year in 2020 for exceptional service and for receiving the most guest compliments in premium cabins.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
Officer Cadet
University of London Officers' Training Corps
09.2010 - 07.2012
- Developed leadership, teamwork, and strategic planning skills through rigorous military training.
- Awarded the Silver Tankard for outstanding leadership.
- Displayed superior situational awareness while navigating complex terrain, minimizing risk to personnel and equipment during movement exercises.
- Demonstrated adaptability under pressure, maintaining composure during challenging situations and high-stress environments.
Education
Bachelor's - BioMedical Sciences
Royal Holloway, University of London
01.2012
Skills
- Employee Engagement & Recognition
- Leadership & Team Management
- Client & Stakeholder Relationship Management
- Talent Acquisition & Recruitment
- Business Development & Strategy
- Event Planning & Coordination
- Cross-functional Collaboration
- Relationship and team building
- Employee coaching
Languages
English (Fluent)
Amharic (Fluent)
Timeline
Managing Partner
Firma Events
12.2022 - Current
Lounge Manager and Volunteers Supervisor
FIFA World Cup 2022
08.2022 - 12.2022
Stakeholder Management and Back Office Support
Hanahome Granite and Ceramics
12.2019 - 04.2022
On-Board Coach and First-Class Cabin Crew
Etihad Airways
10.2013 - 09.2021
Officer Cadet
University of London Officers' Training Corps
09.2010 - 07.2012
Bachelor's - BioMedical Sciences
Royal Holloway, University of London
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