Hanna Thompson
Sedalia,CO
Summary
Detail-oriented veterinary professional with Equine ICU and Hospital experience, medical documentation, client communication, and front-desk operations. Proficient in managing high call volumes, triaging concerns, scheduling appointments, and maintaining accurate medical records within EMR systems. Recognized for calm professionalism and empathetic communication skills, excelling at supporting pet owners and ensuring seamless follow-through on client needs. Authorized to work in the United States for any employer, committed to excellence in veterinary care and client service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Equine Veterinary Technician
Littleton Equine Medical Center
08.2024 - Current
- Communicate with clients in person to provide updates, answer questions, and explain care plans.
- Accurately document patient status, treatments, and communications in medical records.
- Notify veterinarians of changes in patient condition and flag urgent medical concerns.
- Support clinical workflows by ensuring documentation and follow-ups are complete.
Equine ICU Assistant
Littleton Equine Medical Center
09.2023 - 08.2024
- Perform triage support and critical-care monitoring for hospitalized patients.
- Update patient charts, lab results, and treatment notes in EMR systems.
- Communicate clearly with clinical staff regarding patient needs and priorities.
- Maintain strict attention to detail in documentation, medication records, and biosecurity compliance.
Receptionist / Client Services
Mtybee Electric
03.2023 - 09.2023
- Remotely answer incoming calls and identify client needs quickly and professionally.
- Schedule appointments and manage multiple calendars efficiently.
- Handle payments, cash transactions, and customer inquiries.
- Provide clear explanations of services and guide callers through the next steps.
Education
GED -
Daniel C. Oaks
Castle Rock, CO04-2023
Nursing Coursework - undefined
Arizona College of Nursing
Aurora, CO05.2025
Skills
- Client Communication & Phone Support
- Inbound call handling and triage
- Calm, empathetic communication with stressed clients
- Appointment scheduling and follow-through
- Veterinary & Medical Knowledge
- Veterinary terminology and workflows
- Critical care experience
- Triage and patient service
- Medication administration knowledge
- Anatomy and medical terminology
- Records, Systems & Organization
- EMR / PIMS documentation
- Medical record updates and review
- HIPAA compliance
- Task tracking and workflow management
- Attention to detail and accuracy
- Office & Technology
- Microsoft Office (Word, Excel, Outlook)
- Typing and data entry
- Front desk and medical office experience
- Professional Strengths
- Highly organized and reliable
- Independent and self-motivated
- Fast learner in remote environments
- Strong time management and accountability
Certification
Valid Driver’s License
Timeline
Equine Veterinary Technician
Littleton Equine Medical Center
08.2024 - Current
Equine ICU Assistant
Littleton Equine Medical Center
09.2023 - 08.2024
Receptionist / Client Services
Mtybee Electric
03.2023 - 09.2023
Nursing Coursework - undefined
Arizona College of Nursing
GED -
Daniel C. Oaks