Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hanna Trulove

Klamath Falls,OR
Hanna Trulove

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
years of professional experience

Work History

Sasquatch Booking Center
Sarasota, FL

Remote Customer Service Representative
12.2021 - 03.2023

Job overview

  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.

Veteran Air
Sarasota, FL

Remote Customer Service Representative
08.2021 - 12.2021

Job overview

  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bigham One Hour Heating and Air
Santa Rosa, CA

Project Coordinator
03.2016 - 07.2021

Job overview

  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Assisted project manager in drafting schedules and related documentation.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
  • Maintained schedules of appointments with prospective and established customers.
  • Conducted follow-up calls with warm leads to cement connections and pursue conversions.
  • Talked with customers about benefits of solar power in comparison with traditional power services.

Education

Fort Davis ISD
Fort Davis, TX

High School Diploma
12.2010

Ultimate Medical Academy - Clearwater
Clearwater, FL

Some College (No Degree) from Medical Billing And Coding

Skills

  • Customer relations
  • Product organization
  • Problem-solving abilities
  • Report generation
  • Report creation
  • Quality assurance controls
  • Business development understanding
  • Inbound and Outbound Calling
  • Call Center Operations
  • Project management abilities
  • 6 months scheduling Solar appointments for technicians

Timeline

Remote Customer Service Representative

Sasquatch Booking Center
12.2021 - 03.2023

Remote Customer Service Representative

Veteran Air
08.2021 - 12.2021

Project Coordinator

Bigham One Hour Heating and Air
03.2016 - 07.2021

Fort Davis ISD

High School Diploma

Ultimate Medical Academy - Clearwater

Some College (No Degree) from Medical Billing And Coding

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Hanna Trulove