Hanna Walker
Metairie
Summary
I am a seasoned dynamic hospitality professional with a proven track record in delivering exceptional customer service and enhancing guest experiences. Through my experience I have obtained strong problem-solving skills and food safety awareness that contribute to high-capacity operations and customer satisfaction. I also have a passion for curating experiences on all different types of platforms, and curating core memories for people that I believe sets myself apart from others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Tsunami Sushi Restaurant
06.2023 - Current
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated marketing initiatives to increase brand visibility and drive customer engagement.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Hospitality Team Member
Jazz Fest
04.2024 - Current
- Delivered exceptional customer service to enhance guest experiences at events.
- Coordinated with on-site directors to ensure optimal venue arrangements and fulfill unique requests from artists.
- Exhibited flexibility and a proactive approach to learning in high-pressure situations.
Lead Bartender
Tsunami Sushi Restaurant
06.2023 - 06.2024
- Trained and mentored junior bartenders in cocktail preparation and customer engagement.
- Developed innovative drink menus that enhanced customer experience and increased sales.
- Resolved customer complaints proactively, enhancing satisfaction and loyalty to the restaurant.
Education
Music
Louisiana State University
Baton Rouge, LAHigh School Diploma -
Westlake High School
Westlake, LA2014
Skills
- Strong teamwork
- Food safety awareness
- Problem-solving skills
- High-capacity operations
- Initiative and Self-motivation
- Administrative skills
Certification
- Serv-Safe Certified
- LARV
Timeline
Hospitality Team Member
Jazz Fest
04.2024 - Current
General Manager
Tsunami Sushi Restaurant
06.2023 - Current
Lead Bartender
Tsunami Sushi Restaurant
06.2023 - 06.2024
Music
Louisiana State University
High School Diploma -
Westlake High School