Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Hannah Akerley

Rochester Hills

Summary

Reliable, friendly sales associate with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills.

Overview

2
2
years of professional experience

Work History

Store Associate

Joe's Army Navy
05.2024 - Current
  • Greet customers, helped locate merchandise, and suggested suitable options.
  • Utilizes strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increase customer satisfaction by providing efficient and friendly service while handling transactions.
  • Workes closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Checks pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinates restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Volunteers for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Creates inviting environment for customers by maintaining store organization and cleanliness.

Beauty Advisor

Sally Beauty Supply
07.2023 - 06.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Supervisor

Disc Replay
02.2023 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Generated reports detailing findings and recommendations.

Education

High School Diploma -

Arts Academy In The Woods
Fraser, MI
06.2021

Skills

  • Customer Assistance
  • POS System Operation
  • Team Collaboration
  • Store Opening and Closing
  • Flexible Schedule Adaptability
  • Honest and Dependable
  • Team Leadership
  • Promotion and discount understanding
  • Building Customer Loyalty

Additional Information

Volunteer work:

2017 Niagara Falls, Soup Kitchen Volunteer Program (several locations)

2018 Pittsburg, Boys and Girls Club Community Outreach Program

2019 Puerto Rico, Plantain Farm Maintenance Volunteer

2019 Puerto Rico, Community Garden Restoration Project

2019 Puerto Rico, Volunteer for Church Renovation after Hurricane Maria

Timeline

Store Associate

Joe's Army Navy
05.2024 - Current

Beauty Advisor

Sally Beauty Supply
07.2023 - 06.2024

Supervisor

Disc Replay
02.2023 - 02.2024

High School Diploma -

Arts Academy In The Woods

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Hannah Akerley