Hannah Aleksa
Indianapolis,IN
Summary
Dynamic, motivated, and versatile employee with a strong background in customer service. Committed to fostering a positive work environment and utilizing my experience to make a meaningful impact. Seeking to leverage skills in a supportive role in healthcare that promotes growth and teamwork. Over 3 years of experience in industry -leading organization.
Overview
7
7
years of professional experience
Work History
Cargo Agent
Air General
Indianapolis, IN
03.2024 - Current
- Communicating the shipping status to customers.
- Monitoring shipments to ensure vendor pick-up and delivery.
- Creating shipping documents, including bills, invoices, and reports.
- Tracking shipping details, including cargo contents, weight, and transportation time.
- Assisted in maintaining accurate shipping documentation and inventory records.
- Coordinated cargo handling processes to ensure timely departures and arrivals.
- Trained new team members on standard operating procedures and safety protocols.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
Grocery/Produce Clerk
Meijer
Indianapolis, IN
11.2021 - 03.2024
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
- Supporting customers with placing orders and making payments via the phone, online, or in person.
- Responding promptly and effectively to customers' complaints and requests.
- Ensuring deliveries were unloaded efficiently and in a timely manner.
- Maintaining inventory on shelves for purchase.
- Monitored inventory levels, promptly reporting discrepancies to management for restocking needs.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
Crew Member
Wendy’s
Indianapolis, IN
09.2019 - 11.2021
- Handled orders efficiently in a fast-paced environment.
- Provided clients with exceptional customer service.
- Operated cash registers and performed secure cash-handling procedures.
- Prepared food and drinks efficiently.
- Prepped kitchen and restaurant to maintain cleanliness standards.
- Maintained and re-stocked food, utensils, and merchandise.
- Collaborated with team members to optimize workflow and improve service efficiency during peak hours.
- Trained new crew members on operational procedures and best practices for consistent performance.
- Implemented inventory management techniques to minimize waste and maintain stock levels effectively.
Education
High School Diploma -
Perry High School
Indianapolis, IN01.2022
Skills
- Computer and technical skills
- Excellent customer service and communication skills
- Ability to communicate with people of all ages
- Cash handling and cashiering expertise
- Strong time management and organizational skills
- Highly motivated and eager to learn new skills
- Conflict resolution skills for effectively addressing customer complaints
- Adaptability to adjust to changing priorities in fast-paced environments
- Multitasking ability to handle multiple projects efficiently under pressure
- Ability to learn quickly and effectively
- Strong work ethic
- Positive attitude
- Customer service
- Teamwork and collaboration
- Organizational systems
- Data entry
- Recordkeeping
- Computer skills
- Attention to detail
- Verbal and written communication
- Workload management
- File and record keeping
Timeline
Cargo Agent
Air General
03.2024 - Current
Grocery/Produce Clerk
Meijer
11.2021 - 03.2024
Crew Member
Wendy’s
09.2019 - 11.2021
High School Diploma -
Perry High School