Summary
Work History
Education
Skills
Language Skills
Timeline
Generic

LIANA PERERA

Freeport

Summary

Professional hospitality leader with proven track record in managing operations and elevating visitor experiences. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in customer service, communication, and problem-solving, valued by employers in hospitality industry.

Work History

Reservation Agent

Tru By Hilton
Miami, FL
  • Managed reservation inquiries through phone and email to ensure customer satisfaction.
  • Assisted guests in modifying and canceling reservations efficiently.
  • Utilized property management system to record and track reservations accurately.
  • Provided information on hotel amenities, services, and local attractions to enhance guest experience.

Office and Billing Manager

Brightdays Community Mental Corp
Miami, FL
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Streamlined billing process efficiency by implementing updated billing system.

Sales & Catering Coordinator

Miccosukee Reaprt & Gaming
Miami, FL
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer
  • Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.

CLEAR Supervisor

CLEAR
Miami, Florida
  • Perform as an airport concierge, delivering a delightful and predictable experience for all travelers in the airport (members and non-members).
  • Apply customer/peer/leadership feedback, and direct “on the floor” observations so that decisions related to all aspects of the role are based on data and facts.
  • Ensure QUALITY enrollments, as measured by conversion, through using only the highest level of integrity in relaying complete & accurate information related to CLEAR membership.

Education

High School Diploma -

MIAMI SENIOR HIGH SCHOOL
01.2014

Skills

  • Organizational and problem solving skills
  • Exceptional customer service, remarkable people skills, and admirable listening skills
  • Excellent written and oral communication to effectively communicate to others in a dynamic and professional manner
  • Computer Technical Skills
  • - Windows Operating system
  • - Microsoft Office Word
  • - Microsoft Office Power Point
  • - Microsoft Excel
  • - Microsoft Outlook

Language Skills

English
Spoken/ Written/ Read Fluently
Spanish
Spoken/ Written/ Read Fluently

Timeline

Sales & Catering Coordinator

Miccosukee Reaprt & Gaming

Reservation Agent

Tru By Hilton

Office and Billing Manager

Brightdays Community Mental Corp

CLEAR Supervisor

CLEAR

High School Diploma -

MIAMI SENIOR HIGH SCHOOL

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