Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Hannah Anderson

Mukilteo

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Mercurys Coffee
Woodinville
01.2025 - Current
  • Ground beans for espresso shots according to individual customer specifications.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Low-Voltage Apprentice Electrician

Cabling & Technology Services
03.2024 - 01.2025
  • Tested continuity of circuits in electrical wiring using testing devices such as ohmmeters, voltmeters and oscilloscopes.
  • Ensured compliance with relevant codes related to the National Electrical Code.
  • Assembled conduits by threading ends together with couplings or clamps.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and the need for adjustment or repair.
  • Assisted in troubleshooting problems with various types of control systems.
  • Measured, cut and bent wire and conduit using hand tools and power tools.
  • Installed electrical wiring and fixtures, such as outlets, Ethernet, Telephone and cameras
  • Read blueprints or technical diagrams to determine the layout of a system.

Merchandiser

Frito-Lay
05.2023 - 03.2024
  • Collaborated with vendors to ensure timely delivery of merchandise.
  • Coordinated promotional events such as special sales or clearance items.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.

Delivery Driver

Jimmy Johns
12.2022 - 05.2023
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified the accuracy of orders dispatched before leaving the store
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Shift Lead/Assistant Manager

Jamba Juice
11.2021 - 12.2022
  • Created weekly staff schedules to ensure adequate coverage.
  • Performed administrative tasks including filing documents, data entry.
  • Trained new employees on company policies, procedures, and job duties.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Delegated tasks to employees and monitored activities and task completion.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Handled high volume of cash register transactions accurately while providing excellent customer service.

Front End Associate (Seasonal)

Sunnyside Nursery
03.2022 - 08.2022
  • Greeted customers warmly upon arrival and identified their needs.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Processed returns and exchanges according to store policies.
  • Assisted in organizing merchandise displays on the sales floor.
  • Processed customer transactions and provided excellent customer service.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Answered incoming calls promptly, providing accurate information about products and services.

Education

High School - Advanced Math, Advanced English 10

Lakewood High School
Arlington
06.2023

Associate's Degree - General Studies

Everett Community College
Everett, WA
06.2023

High School - Advanced Math, Advanced English

Marysville Pilchuck High School
Marysville
06.2020

Skills

  • Time management
  • Conflict resolution
  • Promotions and discounts
  • Microsoft word
  • Point-of-sale operation
  • Cash handling
  • Inventory management
  • Attention to detail
  • Opening and closing duties
  • Solid problem solver
  • Exceptional customer service

Accomplishments

  • Employee of the month: May 2025
  • Honors Roll 3 or more times throughout School History
  • Running Start Student attends Everett Community College to graduate high school with an associate's degree
  • Early Graduate with AA

Certification

  • ELA06 Trainee License

Affiliations

In my free time I tend to work on my motorcycle that I have built from the ground up and am very passionate about

Timeline

Barista

Mercurys Coffee
01.2025 - Current

Low-Voltage Apprentice Electrician

Cabling & Technology Services
03.2024 - 01.2025

Merchandiser

Frito-Lay
05.2023 - 03.2024

Delivery Driver

Jimmy Johns
12.2022 - 05.2023

Front End Associate (Seasonal)

Sunnyside Nursery
03.2022 - 08.2022

Shift Lead/Assistant Manager

Jamba Juice
11.2021 - 12.2022

High School - Advanced Math, Advanced English 10

Lakewood High School

Associate's Degree - General Studies

Everett Community College

High School - Advanced Math, Advanced English

Marysville Pilchuck High School

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