Hannah Andrade
OnPoint Community Credit Union
Oregon City,OR
7
years of professional experience
Proactive operations supervisor with extensive experience in branch administration and compliance. Skilled in training teams to elevate customer service standards while ensuring adherence to policies and procedures. Seeking to leverage operational expertise to enhance service delivery and member satisfaction.
Work History
Branch Operations Supervisor
11 Months- Supervised daily branch operations, ensuring adherence to policies and procedures.
- Trained staff on operational protocols and customer service standards.
- Implemented process improvements to enhance workflow efficiency.
- Assisted in resolving member inquiries and concerns efficiently.
Teller Operations Supervisor
1 Year 4 Months- Managed teller staff, providing training and guidance to enhance service quality and efficiency.
- Analyzed transaction data to identify trends, improving operational accuracy and customer satisfaction.
- Assisted colleagues in resolving complex customer issues requiring managerial intervention or escalation.
- Maintained strong relationships with customers by addressing concerns promptly and professionally, leading to increased customer loyalty.
- Enhanced operational efficiency by conducting regular audits, ensuring compliance with established policies and procedures.
- Managed and maintained teller cash drawers, vaults, and other assets in accordance with bank policies.
MRO
2 Years 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by providing tailored financial solutions and personalized service.
- Managed account openings, closings, and maintenance to ensure compliance with banking regulations.
Teller
4 Years 6 Months- Processed member transactions accurately and efficiently, ensuring high customer satisfaction.
- Maintained cash drawer integrity by performing regular audits and reconciliations.
- Assisted in resolving member inquiries and concerns, enhancing overall service quality.
- Educated members on credit union services, promoting financial literacy and product awareness.
Education
High School Diploma
Skills
Branch administration
Operational efficiency
Workflow optimization
Sales support
Banking operations
Regulatory compliance
Branch operations
Effective leadership
Accomplishments
Received Honor Society award in 2024
Timeline
Branch Operations Supervisor
OnPoint Community Credit Union
09.2025 - CurrentRead More
Teller Operations Supervisor
OnPoint Community Credit Union
05.2024 - 09.2025Read More
MRO
OnPoint Community Credit Union
06.2021 - 04.2024Read More
Teller
OnPoint Community Credit Union
10.2019 - 04.2024Read More
Clackamas High School
High School Diploma
Read More