Hannah Aragona
Fort Worth
Summary
Seeking employment opportunities in a professional and uplifting environment.
Overview
3
3
years of professional experience
Work History
Senior Tech Support Specialists
Deluxe Merchant Services
Fort Worth
2025.12 - Current
- Managed shared email inbox, ensuring timely, accurate responses and facilitating team-wide communication.
- Handled accounts, forms, and callback requests to support merchant needs and streamline processes.
- Provided advanced technical support for payment processing systems.
- Collaborated with team members to resolve customer issues effectively.
- Documented troubleshooting processes and solutions for future reference.
Customer Service and Technical Support
Deluxe Merchant Services
Fort Worth
2025.05 - 2025.12
- Responded to customer calls promptly, utilizing empathy and active listening to resolve inquiries effectively.
- Assisted merchants with technical issues and handled troubleshooting steps resulting in solutions.
- Verified personal and private information to successfully identify correct accounts.
- Submitted and verified equipment tickets to facilitate timely swaps, ensuring minimal downtime for customers.
- Trained in modern payment processing terminals and a variety of payment platforms
Church ministry assistant and teacher
Gateway Kids
Fort Wort
2024.09 - 2025.06
- Led children in engaging Bible stories and activities, fostering spiritual growth and understanding.
- Created a safe and welcoming environment for children, enhancing their ministry experience.
- Built supportive relationships with families, providing resources and encouragement for spiritual development.
To-Go Specialist
Olive Garden
Fort Worth
2024.11 - 2025.03
- Packaged and verified food/beverages for takeout orders to ensure readiness for scheduled pickup.
- Confirmed orders and addressed special requests or substitutions to ensure customer satisfaction.
- Processed cash and credit payments.
- Participated in Olive Garden's culture and utilized technology to assist in team training efforts.
Hostess
Olive Garden
Fort Worth
2022.10 - 2024.11
- Greeted guests upon arrival and seated them promptly to enhance their dining experience.
- Managed waitlist and assigned tables based on availability, party size, and guest preferences to optimize seating efficiency.
- Addressed guest concerns professionally, escalating issues to a manager when necessary to ensure guest satisfaction.
Education
Student Internship - ministry, serving and fellowship
Gateway Church
06.2024
Diploma -
Keller Central High School
05.2024
Skills
- Problem-solving
- Customer service
- Communication
- Typing
- Multitasker
- Organized
- Team Player
- Leadership
- Conflict resolution
Volunteer Experience
- Assisted with Event Coordinating for MYRH Ministries
- Community Outreaches
- Youth Group: Wednesday nights, Camp, Youth Conference
Timeline
Senior Tech Support Specialists
Deluxe Merchant Services
2025.12 - Current
Customer Service and Technical Support
Deluxe Merchant Services
2025.05 - 2025.12
To-Go Specialist
Olive Garden
2024.11 - 2025.03
Church ministry assistant and teacher
Gateway Kids
2024.09 - 2025.06
Hostess
Olive Garden
2022.10 - 2024.11
Student Internship - ministry, serving and fellowship
Gateway Church
Diploma -
Keller Central High School