Hannah Arient
Orofino,ID
Summary
Dedicated financial services professional with 10 years of progressive experience in the credit union industry. Proven track record of delivering exceptional member service, driving branch performance, and leading high-performance teams. Began career as a Teller and steadily advanced to Branch Manager, demonstrating strong leadership, relationship building skills, and deep knowledge of banking operations, lending and compliance. Committed to fostering member loyalty and achieving organizational goals through strategic planning and operational excellence.
Overview
15
15
years of professional experience
Work History
Branch Manager
First Tech Federal Credit Union
09.2012 - 07.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Head Housekeeper
Best Western Hotel
06.2011 - 09.2012
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
Dialysis Technician
Fresenius Medical Care Holdings Inc.
08.2007 - 10.2009
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
Education
Lebanon High School
LebanonSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building
- Interdepartmental communications
- Notary Public
Timeline
Branch Manager
First Tech Federal Credit Union
09.2012 - 07.2022
Head Housekeeper
Best Western Hotel
06.2011 - 09.2012
Dialysis Technician
Fresenius Medical Care Holdings Inc.
08.2007 - 10.2009
Lebanon High School
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