HANNAH ARTHUR
Tacoma
Summary
Dedicated professional with a strong background in customer service and cleaning. Known for problem-solving skills and compassionate care, ensuring high-quality service and safety in every role.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
15
15
years of professional experience
Work History
House Cleaner
Homeaglow
Wilmington, DE
09.2021 - Current
- Developed efficient cleaning routines to optimize time management and effectiveness.
- Implemented quality control measures to enhance service consistency across all assignments.
- Utilized eco-friendly cleaning products to promote sustainable practices within households.
- Organized supply inventory, ensuring availability of necessary cleaning materials at all times.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Rideshare Driver
Uber And Lyft
San Francisco, CA
09.2014 - Current
- Delivered prompt and reliable transportation services to diverse clientele, ensuring high customer satisfaction.
- Navigated efficiently through various routes, optimizing travel time and enhancing service reliability.
- Managed vehicle maintenance and cleanliness, promoting safety and comfort for passengers.
- Utilized mobile applications for real-time ride requests and navigation, improving operational efficiency.
- Communicated effectively with passengers to provide clear instructions and address inquiries, fostering positive interactions.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Correctional Officer
TDCJ
Huntsville, TX
05.2024 - 04.2025
- Monitored inmate behavior to maintain safety and order within facility.
- Collaborated with team members to implement emergency response protocols effectively.
- Trained new officers on policies, procedures, and safety measures to ensure operational readiness.
- Developed strategies to improve communication between staff and inmates, enhancing facility morale.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Commercial Truck Driver
Swift Transportation
Phoenix, AZ
09.2013 - 08.2021
- Operated commercial vehicles across diverse routes, ensuring timely deliveries and adherence to schedules.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logbooks and documentation in accordance with federal DOT regulations.
- Collaborated with dispatch teams to optimize route efficiency and reduce fuel consumption.
- Implemented safe driving techniques that minimized accidents and vehicle damage.
- Developed strong customer relationships through professional communication during deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
Certified Nursing Assistant
Delmar Gardens Nursing Home
St Louis, MO
01.2012 - 09.2013
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, ensuring accurate documentation and timely reporting to nursing staff.
- Collaborated with healthcare team to develop individualized care plans for residents' needs.
- Assisted in mobility and rehabilitation exercises, promoting physical independence among patients.
- Trained new staff on patient care procedures, enhancing team efficiency and service quality.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Gas Station Attendant
7-eleven
Creve Coeur, MO
04.2011 - 08.2013
- Assisted customers with fuel transactions and provided prompt service
- Maintained cleanliness and organization of fueling area and convenience store
- Monitored inventory levels and restocked merchandise as needed
- Operated point-of-sale system to process transactions efficiently
- Educated customers on promotions and loyalty programs to enhance experience
- Collaborated with team members to ensure smooth daily operations
- Trained new staff on operational procedures and safety protocols
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Facilitated sales of services and goods.
Education
High School Diploma -
Moi Girls Kamangu
Nairobi, Kenya12-2008
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Health and safety compliance
- Payment collection
- Childcare assistance
- FLUENT IN English & Swahili
- Resident support
- First aid training
- Emergency response
- De-escalation techniques
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Conflict resolution skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate care
- First aid and safety
- Verbal and written communication skills
- Vehicle inspection
- Hazardous materials handling
- Accurate recordkeeping
- Safe driving practices
- Logbook maintenance
- Planning routes
- Maintaining safety
- Truck driving
- Safety reporting
- Performing inspections
- Defensive driving techniques
- Equipment inspections
- Lifting heavy objects
- Picking up deliveries
- Fuel-efficient driving
- Route planning
Timeline
Correctional Officer
TDCJ
05.2024 - 04.2025
House Cleaner
Homeaglow
09.2021 - Current
Rideshare Driver
Uber And Lyft
09.2014 - Current
Commercial Truck Driver
Swift Transportation
09.2013 - 08.2021
Certified Nursing Assistant
Delmar Gardens Nursing Home
01.2012 - 09.2013
Gas Station Attendant
7-eleven
04.2011 - 08.2013
High School Diploma -
Moi Girls Kamangu