Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Ayers

Cleveland,Ohio

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Starbucks
Seville, OH
04.2023 - Current
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Ensured compliance with safety regulations and company policies.

Lead Server

Rose Senior Living
Avon, OH
01.2023 - 04.2023
  • Serve residents meals in the French Creek Restaurant
  • Manage/train other servers
  • Wash Dishes
  • Use register
  • Provide options for residents based on dietary restrictions and need
  • Stock and clean the restaurant.

Shift Leader

Starbucks
Seville, OH
05.2016 - 12.2022
  • Executes store operations during scheduled shifts
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Organizes opening and closing duties as assigned
  • Maintains regular and consistent attendance and punctuality
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Safety Coordinator for QSR site
  • Began Assistant manager training/learning duties.

Supervisory Intervention Specialist

Monarch Center for Autism
University Heights, OH
08.2021 - 07.2022
  • Write IEPʼs, ETRʼs, Progress Reports, PR-01ʼs
  • Work alongside and supervise Associate Teachers
  • Implement behavior plans and take data based on the Behaviorists Intervention Plans
  • Teach a curriculum based upon Vocational Skills, Adapted Daily Living Skills, Executive Functioning Skills, Academic Skills, Math, and Reading
  • Aid in the management and modeling of socially acceptable alternatives to negative and destructive behavior
  • Properly handle emergencies such as injuries and acting-out situations.

Education

Mild/Moderate Intervention Specialist in Special Education -

Baldwin Wallace University At Berea, Ohio
12-2019

General Education Diploma -

Northwestern High School at West Salem, Ohio
05.2015

Skills

  • Recruiting and Interviewing
  • Sales Monitoring
  • Task Delegation
  • Product and Service Knowledge
  • Employee Scheduling
  • Orientating and Training
  • Employee Performance Evaluation
  • Sales Strategies
  • Customer Rapport
  • Staff Development
  • Promotional Planning

Certification

  • Starbucks Brand Certified 2023
  • Serv-Safe Certified 2023

Timeline

Assistant Manager

Starbucks
04.2023 - Current

Lead Server

Rose Senior Living
01.2023 - 04.2023

Supervisory Intervention Specialist

Monarch Center for Autism
08.2021 - 07.2022

Shift Leader

Starbucks
05.2016 - 12.2022

Mild/Moderate Intervention Specialist in Special Education -

Baldwin Wallace University At Berea, Ohio

General Education Diploma -

Northwestern High School at West Salem, Ohio

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Hannah Ayers