Hannah Bachman

Managed multiple tasks to uphold workflow efficiency and adhere to deadlines.

• Answered employee questions about policies, benefits, and leave requests.
• Supported recruitment steps, interview scheduling, and candidate communication.
• Responded quickly to employee questions about benefit plans and other HR matters.
• Assisted with training programs for new hires and current staff needing additional instruction on job topics.
• Coordinated interviews with candidates for open positions within the organization.
• Provided support to address individual HR needs for employees.
• Protected human resource information, maintained employee confidence, and supported operations.
• Partnered with senior HR team to share company standards and policies.
• Built and maintained trusted relationships across the organization to improve business and employee experience.
• Completed day-to-day duties accurately and efficiently.
• Worked well with a diverse group of coworkers to meet goals and resolve issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained current knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Researched and resolved employee payroll questions and issues by email, phone, and in person.
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Solved complex payroll processing problems quickly and efficiently.

• Collaborated with employees and supervisors to promptly resolve timesheet discrepancies, ensuring payroll accuracy.
• Delivered timely customer service support to employees regarding paycheck and payroll inquiries, enhancing employee satisfaction.
• Pulled information from payroll system and created reports for departments and vendors.
• Prepared and submitted payroll reports for senior management review.
• Developed and maintained detailed payroll documentation and procedure guides.
• Responded to employee inquiries about payroll and timekeeping.
• Recorded adjustments for prior pay-related errors.
• Processed payroll for over 500 employees bi-weekly, with accurate pay and deductions.
• Tracked payroll, timekeeping, and service records for state employees.
• Processed payroll data accurately, including hours worked and deductions. including hours worked, vacation time earned, and taxes withheld.
• Reviewed timecards, overtime, and leave records for payroll accuracy.
• Resolved payroll discrepancies with managers, HR, and employees.
• Prepared payroll reports for finance and leadership review.
• Supported audits by gathering payroll documents and reconciliation files.
• Updated personnel files with job title changes, salary increases, terminations, and transfers.
• Processed retirement applications and supporting documents through HR systems.
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Coordinated with HR, payroll, and finance teams on retirement cases.

• Maintained accurate retirement records and confidential participant files.
• Updated retirement data in case tracking and benefits software.
• Maintained up-to-date participant records for effective retirement administration. in retirement administration systems.
• Coordinated paperwork with payroll and HR.
• Met with employees to review retirement and leave payout benefits.
• Created retirement estimates based on employee work history.
• Engaged directly with retiring employees to address inquiries, thereby facilitating a smooth transition process.
• Conducted verification of employment, income, and deposits to support loan decisions.
• Completed manual verifications when automated systems or technology were unavailable.
• Communicated directly with banks and mortgage lenders to verify employee income information.

Completed public service loan forgiveness applications for State of Utah employees.

• Worked with tech team to keep the VOE report accurate.
• Performed income verifications to facilitate banking and loan processes. for the Department of Workforce Services.
• Completes Public Service Loan Forgiveness Applications for State of Utah Employees
• Works with the tech team to make sure the VOE report is accurate

• Processed vehicle title and registration paperwork for Utah Tax Commission customers.
• Verified VINs and vehicle identification details against state records.
• Reviewed ownership documents for accuracy and compliance with state requirements.
• Distributed license plates, decals, and registration materials to customers, ensuring compliance with state regulations.
• Clarified title, registration, and fee procedures for the public to facilitate understanding and compliance.
• Entered vehicle data into state systems with accuracy and care.
• Resolved registration issues using Tax Commission policies and records.
• Maintained confidential customer files and motor vehicle transaction records.
• Resolved customer complaints to enhance satisfaction while maintaining professionalism.