Hannah Banfield
Dallas
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Heidenreich Family Dentistry
Marshall, MI
03.2023 - Current
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
- Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
- Scheduled appointments and maintained organized patient records using electronic health record systems
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
- Supported patients with special needs or anxiety by creating a calm and reassuring environment in the dental office
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
Bartender/Server
Cascarelli's Of Homer
Homer, MI
09.2016 - Current
- Managed inventory control, ensuring stock levels aligned with demand and minimizing waste.
- Implemented sanitation protocols to maintain cleanliness and compliance with health regulations.
- Coordinated with kitchen staff to create seamless dining experiences for guests during peak hours.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Analyzed drink trends to optimize menu offerings based on customer preferences and seasonal ingredients.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Retail Sales Associate
Devine & Company
Marshall, MI
01.2022 - 05.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
Education
Master's degree - Education
Arizona State University
Tempe04.2024
Bachelor of Business Administration - Hospitality Management
Grand Valley State University
Allendale, MI05.2021
Skills
- Caregiving
- Guest relations
- Food service
- Time management
- Dentrix
- Computer literacy
- Wine knowledge
- Medical terminology
- Cashier Customer Service
- Food handling
- Order entry
- Dental receptionist
- POS
- Serving
- Retail math
- Restaurant Experience
- Experience with children
- Food industry
- Phone etiquette
- Dental clinic experience
- Customer service
- Host/Hostess
- Dental Assisting
- Food safety
- Cash Handling
- Serving Experience
- Patient interaction
- Communication skills
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Languages
English
Timeline
Dental Assistant
Heidenreich Family Dentistry
03.2023 - Current
Retail Sales Associate
Devine & Company
01.2022 - 05.2023
Bartender/Server
Cascarelli's Of Homer
09.2016 - Current
Bachelor of Business Administration - Hospitality Management
Grand Valley State University
Master's degree - Education
Arizona State University
Additional Information
I have been working in the customer service industry for 5 years and have really excelled. I have learned and understand the importance of patience, compassion, support, and willingness to help. I find it very enjoyable working with others and satisfying to follow through on tasks that are given to me.