MELINDA MADRIGAL
Ontario,USA
Summary
Outgoing, dependable, and highly adaptable dental assistant and customer service professional with experience in dental care, dispatching, customer relations, and leadership. Skilled at managing multiple priorities, maintaining organized work environments, and providing clear communication. Fast learner with strong attention to detail and a positive attitude. Willing and eager to take on added responsibilities to support team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Assistant
Adult & Children Dentistry
Ontario, CA
04.2018 - 04.2025
- Performed chairside assistance for general dentistry, endodontic procedures, and oral surgery.
- Explained treatment plans and provided patients with home-care and aftercare instructions.
- Documented patient dental health information, vitals, and medical history.
- Scheduled appointments based on provider availability and workflow demands.
Dispatcher / Customer Service
Registrar of Voters
San Bernardino, CA
09.2024 - 11.2024
- Managed dispatch reports and routing systems to coordinate field teams.
- Dispatched delivery teams according to client needs and service agreements.
- Handled high-volume inbound calls from customers and field staff.
- Maintained accurate records, service logs, and documentation.
- Responded to emergencies, breakdowns, and service issues.
- Handled filing and organizational tasks.
Dental Assistant
Arrow Dentistry & Braces
Rancho Cucamonga, CA
04.2018 - 05.2022
- Prepared treatment rooms and set up the office prior to patient arrival.
- Checked in patients and gathered necessary treatment information.
- Explained procedures and provided aftercare guidance.
- Trained and mentored new employees.
Dental Assistant Trainee (Clinical Hours)
Alta Dental Care
Upland, CA
01.2017 - 02.2017
- Took digital X-rays, performed coronal polishing, sterilized equipment, and seated patients.
- Assisted chairside and supported administrative tasks.
- Maintained clean, organized, infection-controlled work environments.
Cashier / Shift Leader
Dickey's Barbeque Pit
Pomona, CA
02.2016 - 04.2016
- Assisted customers with food purchases and maintained cleanliness standards.
- Handled cash transactions and balanced drawers.
- Built rapport with customers.
Salesperson
All Star Motivation
Ontario, CA
02.2012 - 10.2012
- Built positive customer relationships to promote sales.
- Created a welcoming shopping experience.
- Increased customer satisfaction and return business.
Cashier / Shift Leader
El Pollo Loco
Ontario, CA
10.2009 - 11.2009
- Greeted customers and provided fast, accurate service.
- Conducted cash, card, and check transactions.
- Maintained front-lane organization and restocking.
Education
Certified Dental Assistant -
American Career College
Ontario, CAHigh School Diploma -
Ontario High School
Ontario, CASkills
- Dental Assisting
- Orthodontics
- Coronal Polish
- Digital X-Rays
- Oral Surgery Support
- Patient Care
- Infection Control
- Treatment Explanation & Aftercare Instructions
- Customer Service
- Guest Relations
- Phone Etiquette
- Upselling
- Cash Handling
- Dispatching
- Routing Systems
- Emergency Response Coordination
- Data Entry
- Office Administration
- Scheduling
- Filing
- Microsoft Word & Outlook
- Time Management
- Attention to Detail
- Strong Communication
- Bar/Bartending
- Food Service
- Fine Dining
- Sanitation Procedures
- Caregiving
- Working with Individuals with Disabilities & Substance Use Disorders
Certification
- Certified Dental Assistant
- Coronal Polish
- X-Ray Certification
Willing To Relocate
- Rancho Cucamonga, CA
- Pomona, CA
- Montclair, CA
Timeline
Dispatcher / Customer Service
Registrar of Voters
09.2024 - 11.2024
Dental Assistant
Adult & Children Dentistry
04.2018 - 04.2025
Dental Assistant
Arrow Dentistry & Braces
04.2018 - 05.2022
Dental Assistant Trainee (Clinical Hours)
Alta Dental Care
01.2017 - 02.2017
Cashier / Shift Leader
Dickey's Barbeque Pit
02.2016 - 04.2016
Salesperson
All Star Motivation
02.2012 - 10.2012
Cashier / Shift Leader
El Pollo Loco
10.2009 - 11.2009
Certified Dental Assistant -
American Career College
High School Diploma -
Ontario High School