Hannah Barge
Gainesville,GA
Summary
Dynamic and results-oriented professional with extensive experience at Pittman Dental Laboratory Inc., excelling in customer support and billing accuracy. Demonstrated resilience under pressure by managing high call volumes and ensuring client satisfaction. Skilled in data entry and verbal communication, I have effectively trained others and enhanced operational efficiency, significantly reducing customer wait times and invoice errors.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Pittman Dental Laboratory Inc.
05.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Opening
Pittman Dental Laboratory Inc.
01.2023 - 05.2024
- I take cases from the boxes and transport them into pans.
- I make sure all products are correct and not broken.
- Each case has a paper that goes with it that tells us everything that was received.
Biller
Pittman Dental Laboratory Inc.
09.2021 - 01.2023
- I check all cases to ensure Doctor, Patient, Pan Number, Models, and Product are all correct.
- I ensure that all product that leaves the lab is in perfect condition.
- Managed a high volume of invoices, prioritizing workload to meet deadlines.
- Work in a fast pace environment
- Trained Multiple people on how to properly bill out cases
Warehouse Packer
Pittman Dental Laboratory Inc.
08.2020 - 09.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
Education
High School Diploma -
Saint Gregory High School
Online04-2023
Skills
- Problem-solving skills
- Goal-oriented mindset
- Billing
- Punctual and reliable
- Customer support
- Data entry proficiency
- Product packaging
- Resilience under pressure
- Invoice processing
- Product packing
- Customer service
- Call center customer service
- Language fluency
- Verbal and written communication
Timeline
Call Center Representative
Pittman Dental Laboratory Inc.
05.2024 - Current
Opening
Pittman Dental Laboratory Inc.
01.2023 - 05.2024
Biller
Pittman Dental Laboratory Inc.
09.2021 - 01.2023
Warehouse Packer
Pittman Dental Laboratory Inc.
08.2020 - 09.2021
High School Diploma -
Saint Gregory High School
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