Hannah Bergstrom
Belgrade,MT
Summary
Dynamic customer service professional with a proven track record at Hertz Car Rental, excelling in problem-solving and active listening. Successfully enhanced customer satisfaction and retention through effective communication and personalized service. Dependable and reliable, with strong interpersonal skills and a commitment to improving client experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Intern
Haven
01.2025 - Current
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
- Assisted clients in identifying community resources and connecting with appropriate services.
Customer Service Representative
Hertz Car Rental
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked effectively in fast-paced environments.
Customer Service Representative
Avis Budget Group
06.2019 - 07.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Psychology
Montana State University
Bozeman, MT12-2025
Skills
- Interpersonal and social skills
- Dependable and reliable
- Customer service
- Active listening
- Problem-solving
- Multitasking and organization
Timeline
Intern
Haven
01.2025 - Current
Customer Service Representative
Hertz Car Rental
08.2020 - Current
Customer Service Representative
Avis Budget Group
06.2019 - 07.2020
Bachelor of Science - Psychology
Montana State University
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