Stephen Harris
O'Fallon,MO
Summary
Experienced and results-oriented District/Store Manager with three years of multi-unit leadership and twenty years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Regional Manager
Aspen Dental
St Louis, MO
09.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Store Manager
PetSmart
Arnold
12.2021 - 09.2023
- Effectively communicating and assigning daily, weekly, and monthly tasks
- Developing action plans
- Writing performance reviews
- Documenting associates for good and poor work performance
- Monitoring and driving sales programs
- Achieving sales plans and forecasting future sales
- Overseeing receiving, unloading, and stocking merchandise
- Performed payroll duties
- Merchandising end caps and side stack for optimal sales
- Assisting with loss prevention.
General Manager
TitleMax
St. Louis
10.2020 - 11.2021
Store Manager
Ross Stores
St. Peter's
10.2019 - 09.2020
Senior District Manager
Regis Corporation
St. Louis
06.2016 - 07.2019
- Manage a team of professionals daily to meet or exceed company objectives
- Ensure that all business operations are done in accordance with company standards
- Build strong working relationships and maintain effective communications with team members
- Address team concerns and provide direction wherever needed
- Conduct performance evaluation of team members and provide feedback for improvements.
Store Manager
DestinationXL
Fairview Heights
07.2015 - 06.2016
Store Manager
Jos. A. Bank
Fairview Heights
02.2012 - 07.2015
Sales Manager, Administrative Manager, Assistant Store Manager
Lowe's Home Improvement
Fairview Heights
03.2002 - 01.2010
Education
BA -
ITT Technical Institute
11.1997
Skills
- General Management
- Business Development Strategies
- Interpersonal Social Skills
- Time Management Skills
- Problem Solving Skills
- Multitasking Skills
Personal Information
Title: District Manager/Store Manager
References
- Tammy Christian, Regis Corporation/Title Max, 636-233-7571
- Tim O'Donnell, Lowes Home Improvement, 618-660-8875
Timeline
Regional Manager
Aspen Dental
09.2023 - Current
Store Manager
PetSmart
12.2021 - 09.2023
General Manager
TitleMax
10.2020 - 11.2021
Store Manager
Ross Stores
10.2019 - 09.2020
Senior District Manager
Regis Corporation
06.2016 - 07.2019
Store Manager
DestinationXL
07.2015 - 06.2016
Store Manager
Jos. A. Bank
02.2012 - 07.2015
Sales Manager, Administrative Manager, Assistant Store Manager
Lowe's Home Improvement
03.2002 - 01.2010
BA -
ITT Technical Institute