Hannah Berntson
Davenport,IA
Summary
Assisted in project execution by collaborating with team members to meet deadlines. Supported the development of project plans to ensure alignment with objectives. Contributed to team discussions to enhance project outcomes.
Overview
2027
2027
years of professional experience
Work History
Service Coordinator
Tri-City Fire Protection
Davenport, IA
2024 - Current
- Coordinated service schedules to optimize technician efficiency and customer satisfaction.
- Assisted in managing client communications, ensuring timely response to inquiries and service requests.
- Streamlined documentation processes for service calls, enhancing record accuracy and retrieval speed.
- Supported the implementation of new software tools, improving workflow tracking and reporting capabilities.
- Organized training sessions for team members, promoting best practices in customer service and safety protocols.
- Established strong relationships with clients, fostering trust and facilitating ongoing service agreements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Prepared reports on service performance metrics and key indicators for management review.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
INSPECTION/SERVICE COORDINATOR/CUSTOMER CARE/TRAINEE/INVENTORY
MIDWEST ALARMS/PER MAR SECURITY
01.2016 - Current
- Reduced production errors, coordinating new runs based off clear technical plans.
- Documented time, output, and cost data for services performed.
- Achieved profit targets through careful management of resources and labor hours.
- Updated office files daily and kept records organized.
- Demonstrated quality and service standards consistently when responding to requests.
- Instilled calm in customers by managing escalations and transfers with utmost professionalism.
- Handled basic account update procedures and common requests to maintain current system information.
- Assisted customers with troubleshooting and resolving various technical issues related to their needs.
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Met inbound customer needs while maintaining strict performance targets.
- Cover job duties for management when out of office.
- Assist customer effectively by solving customer disputes.
- Completes supporting paperwork and data entry as required.
- Accurately captures customers information.
- Created and maintains service reports, create invoices, Submit credits, send accurate invoices.
- Provide training to all new hires, software, scheduling, equipment, invoicing, customer care duties, inventory, Subcontractor invoicing, service, inspection and project assistance.
- Receive part shipments, stage equipment, maintain warehouse cleanliness, maintain accurate counts, maintain accurate part billings.
HOUSEKEEPER
VERMEER MIDWEST
01.2021 - 03.2022
- Sanitized toilets, sinks, showers, kitchens, break rooms, and offices.
- Dusted all the showroom shelving and merchandise.
- Swept, vacuumed and mopped the entire facility.
- Wiped down baseboards, chairs, tables, desks and phones.
- Deep cleaned problem areas with the most traffic.
- Gathered and emptied trash cans.
- Polished sinks, fridges, and trash cans.
- Cleaned windows and mirrors.
- Prepared and followed a cleaning routine.
COSMETOLOGIST
GREAT CLIPS
05.2013 - 01.2016
- Handled customers' hair maintenance needs with expertise in washing, cutting, and styling hair.
- Delivered positive customer experiences through proactive handling of requests or complaints.
- Assisted with chronic and contagious scalp conditions by administering therapeutic medication and recommending additional treatments.
- Helped customers improve hair health and appearance with better products and routines.
- Maintained meticulous records on each client, noting services provided and individual preferences.
Education
Licensed Cosmetologist - undefined
Paul Mitchell
03.2011
High School - undefined
Bettendorf High School
02.2009
Skills
- Fostered trust and credibility through consistent honesty in communications
- Engaged fully in tasks to enhance overall productivity and collaboration
- Ensured accuracy and precision in project execution to enhance overall quality
- Managed concurrent responsibilities to ensure seamless workflow and productivity
- Developed and implemented communication protocols to streamline information flow
- Utilized comprehensive computer knowledge to support technology-driven initiatives
- Led initiatives to streamline organizational processes, improving team productivity and communication Oversaw project timelines and resource allocation to meet strategic objectives Fostered a culture of accountability and teamwork across departments
Timeline
HOUSEKEEPER
VERMEER MIDWEST
01.2021 - 03.2022
INSPECTION/SERVICE COORDINATOR/CUSTOMER CARE/TRAINEE/INVENTORY
MIDWEST ALARMS/PER MAR SECURITY
01.2016 - Current
COSMETOLOGIST
GREAT CLIPS
05.2013 - 01.2016
Licensed Cosmetologist - undefined
Paul Mitchell
High School - undefined
Bettendorf High School
Service Coordinator
Tri-City Fire Protection
2024 - Current