- Passionate about balancing physical health with mental and emotional wellness
- Hiking/being outside
- Crocheting
- Reading
- Piano
Hannah Bertelson
Blacksburg,VA
Summary
Reliable and organized professional skilled in customer assistance and conflict resolution. Committed to fostering positive interactions and enhancing guest experiences through attentive service and proactive problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Expo Runner
Buffalo Wild Wings
Blacksburg, VA
07.2025 - Current
- Operated cash register efficiently, processing customer transactions accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter area to enhance guest experiences.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Supported training of new cashiers on register operations and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Babysitter
Sitter Tree
Austin, TX
06.2024 - 07.2025
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed and implemented age-appropriate learning games to promote cognitive development.
- Managed multiple children simultaneously while maintaining a calm and organized environment.
- Established routines that fostered a sense of security and structure for children.
- Resolved conflicts between children through effective mediation techniques to promote harmony.
- Played games, worked on puzzles, and read books to young children.
Summer Camp Counselor
Deer Creek Camp
Medina, TX
05.2022 - 08.2022
- Monitored camper behavior, providing guidance to maintain a positive environment.
- Facilitated daily activities and games, promoting teamwork and social skills among campers.
- Evaluated camper progress and provided feedback to parents during weekly updates.
- Managed group dynamics, resolving conflicts to foster a supportive community atmosphere.
- Collaborated with staff to implement health and safety measures throughout the camp experience.
- Worked with children of varying age, interest, skill, and developmental levels.
Front Desk Receptionist
Quarries Sports and Recreation
Austin, TX
11.2021 - 05.2022
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and maintained calendar for facility bookings.
- Processed payments and handled cash transactions with accuracy.
- Maintained cleanliness and organization of front desk area, promoting professionalism.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Hyde Park High School
Austin, TXBachelor's (In Progress) - Human Development And Family Science
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Adaptability
- Child supervision and safety awareness
- Communication with parents/guardians
- Problem-solving
- Basic first aid certification
- CPR certification
- Organizational skills
- Teamwork
- Reliability/strong work ethic
- Attention to detail
Certification
- CPR certification.
- First Aid certification
Interests
Timeline
Cashier/Expo Runner
Buffalo Wild Wings
07.2025 - Current
Babysitter
Sitter Tree
06.2024 - 07.2025
Summer Camp Counselor
Deer Creek Camp
05.2022 - 08.2022
Front Desk Receptionist
Quarries Sports and Recreation
11.2021 - 05.2022
High School Diploma -
Hyde Park High School
Bachelor's (In Progress) - Human Development And Family Science
Virginia Polytechnic Institute And State University