Hannah Bird
Lecompton
Summary
Dynamic and customer-focused professional with experience at Colorado State University, excelling in technical support and enhancing student engagement. Proven expertise in cash handling and front desk management, coupled with exceptional problem-solving skills. Committed to creating positive experiences and maintaining operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Computer Lab Monitor
Colorado State University
Fort Collins
10.2022 - Current
- Monitored computer lab activities to ensure a productive learning environment.
- Assisted students with technical issues and software troubleshooting.
- Monitored computers and repaired printers to ensure functionality. Provided assistance to students experiencing difficulties with their computers.
- Maintained equipment and reported malfunctions to IT support, facilitating timely resolutions.
Student Researcher
Colorado State University
Fort Collins
08.2025 - 12.2025
- Conducted literature reviews to compile pertinent research materials.
- Analyzed data with statistical software, identifying significant trends and patterns.
- Collaborated with faculty on presentations and publications to disseminate research findings.
- Participated in weekly research meetings to review project progress and align objectives.
- Documented research findings in comprehensive reports for academic journals.
- Created visual aids, including graphs and tables, to enhance data presentation.
- Collected and organized research data for thorough analysis.
- Submitted weekly writing assignments and study reports to track progress.
Microbiology Laboratory Student
Colorado State University
Fort Collins
01.2023 - 05.2023
- Conducted laboratory experiments under supervision across various research projects.
- Prepared chemical solutions and media for analyses and experiments.
- Assisted in sample collection and analysis, adhering to established protocols.
- Collaborated with peers to improve efficiency in research tasks.
- Identified potential error sources and proposed effective solutions.
- Prepared and sterilized laboratory equipment for experimental use.
- Maintained accurate records of test results and collected data.
- Analyzed experimental outcomes to assess compliance with standard procedures.
Kohl's Associate
Kohler Co.
Topeka
12.2022 - 01.2023
- Assisted customers with ticketing and cashier duties, ensuring a positive shopping experience at Kohl's.
- Collaborated with cross-functional teams to streamline product development processes, improving workflow and communication.
- Analyzed market trends to inform strategic decision-making and product launches.
- Coordinated project timelines and deliverables across multiple departments, ensuring timely completion of initiatives.
Receptionist
Laird Noller Ford
Topeka
08.2020 - 06.2022
- Welcomed customers at dealership entrance, providing a friendly atmosphere.
- Answered phone calls and assisted customers with inquiries and concerns.
- Managed incoming calls and directed inquiries to appropriate staff.
- Scheduled appointments for service and sales departments efficiently.
- Scheduled appointments for customers and their vehicles, enhancing customer engagement and adapting quickly to new responsibilities.
Cashier and Customer Service
Sk8away
12.2018 - 08.2020
- Processed customer transactions accurately and efficiently at Sk8away.
- Handled payments for admission and concessions while engaging with diverse customer personalities to enhance their experience.
- Assisted customers with product selection and provided exceptional service.
- Defused conflicts with upset customers, maintaining a positive and energetic demeanor to foster a welcoming environment.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Education
Biomedical Science - Undergraduate
Colorado State University-Fort Collins
Fort Collins, CO02.2026
High School Diploma - other
Shawnee Heights High School
Topeka, KS05.2022
Skills
- Technical support and troubleshooting
- Cash handling and front desk operations
- Phone communication skills
- Laboratory techniques and research
- Team collaboration and customer service
Personal Information
Title: Customer Service Representative
Timeline
Student Researcher
Colorado State University
08.2025 - 12.2025
Microbiology Laboratory Student
Colorado State University
01.2023 - 05.2023
Kohl's Associate
Kohler Co.
12.2022 - 01.2023
Computer Lab Monitor
Colorado State University
10.2022 - Current
Receptionist
Laird Noller Ford
08.2020 - 06.2022
Cashier and Customer Service
Sk8away
12.2018 - 08.2020
Biomedical Science - Undergraduate
Colorado State University-Fort Collins
High School Diploma - other
Shawnee Heights High School