Hannah Blake
Hyattsville,MD
Summary
Detail-oriented customer service representative and trainer skilled in optimizing operations and ensuring customer satisfaction. Expertise in managing enrollment data and resolving administrative issues efficiently. Strong communicator capable of navigating complex customer needs in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Uber Eats Contractor
Uber Technologies
San Francisco, CA
11.2022 - Current
- Complete on-time deliveries by choosing the best and most effective delivery route.
- Adhere to all roadway rules and regulations in a safe manner.
- Actively communicate with customers and merchants.
- Multi-task under pressure and sometimes dangerous environments.
- Efficiently solve administrative issues between customers, merchants and Uber.
Tier II Customer Service Representative / Trainer (Maryland Health Connection)
Vecra
Glenarden, MD
08.2023 - 08.2024
- Trained and supervised new hires on call handling and product knowledge, improving team performance.
- Assisted customers with healthcare coverage enrollment, ensuring accurate data entry and adherence to procedures.
- Resolved issues by effectively communicating with carriers, enhancing service delivery.
- Provided customer support via Maximus, Inc. to Maryland Health Connection, addressing client needs.
- Achieved high customer satisfaction ratings from the State of Maryland through dedicated service.
- Attend and participate in virtual training programs to acquire multiple certifications relating to health care coverage and insurance product lines such as Priority Partners / CareFirst, Humana Health Insurance, Maryland Medicaid and Aetna Health Insurance.
Instacart Contractor
CT Corporation System
Glendale, CA
11.2018 - 11.2022
- Completed on-time deliveries by selecting optimal delivery routes to enhance customer satisfaction.
- Selected, packaged, purchased and delivered goods to customers' door in a timely and professional manner.
- Communicated proactively with customers about order selections and changes to ensure clarity and satisfaction.
- Resolved administrative issues between customers and Instacart to maintain smooth operations and service quality.
- Adhere to all roadway rules and regulations in a safe manner.
- Multi-task under pressure and sometimes dangerous environments.
Customer Service Clerk
Elliott’s Hardware
Ocean City, MD
03.2018 - 10.2018
- Assisted customers with finding tools, hardware, beachwear, equipment, and other needs.
- Learned how to use the key cutter to cut keys for customers.
- Learned how to do minor screen repairs and scheduled appointments for service.
- Took phone orders for delivery.
- Cash and credit cards handling, processing of purchases and orders, and cash register till reconciliation.
Customer Service
Arby’s Restaurant
Salisbury, MD
01.2018 - 04.2018
- Assisted customers placing drive-in orders, prepared beverages, packaged items for customer orders and reviewed for accuracy.
- Cash and credit card processing.
- Time management to ensure the drive-in times maintained minimal wait times.
- Clean work area and restock as needed.
Customer Service
Cropper Brothers Sawmill
Willards, MD
01.2017 - 11.2017
- Answered incoming phone calls, providing timely assistance to customer inquiries.
- Assisted customers with lumber orders and managed accounts payable entries in QuickBooks Desktop Pro.
- Filed customer orders and ensured accurate processing of accounts payable.
Education
Associate degree (in progress) -
Wor-Wic Community College
Salisbury, MD06-2026
High School Diploma -
Churchville Christian Academy
Churchville, MDSkills
- CRM
- Logistics Coordination
- Onboarding Support
- Client engagement
- Multi-tasking
- TImeliness
- Attention to Detail
- MS Office proficiency
- Problem solving
- Communication
- Teamwork
- Self-Starter
- Self-Motivated
- Strong Work Ethic
- MS Office proficiency
Timeline
Tier II Customer Service Representative / Trainer (Maryland Health Connection)
Vecra
08.2023 - 08.2024
Uber Eats Contractor
Uber Technologies
11.2022 - Current
Instacart Contractor
CT Corporation System
11.2018 - 11.2022
Customer Service Clerk
Elliott’s Hardware
03.2018 - 10.2018
Customer Service
Arby’s Restaurant
01.2018 - 04.2018
Customer Service
Cropper Brothers Sawmill
01.2017 - 11.2017
Associate degree (in progress) -
Wor-Wic Community College
High School Diploma -
Churchville Christian Academy