Hannah Bollinger
Madrid,IA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
5
5
years of professional experience
Work History
Discharge Planner
Clive Behavioral Health
2023.01 - Current
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Substitute Teacher
West Des Moines Community School District
2021.08 - 2023.01
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student performance and provided feedback to inform instruction.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
MOBILE CRISIS CASE MANAGER
Eyerly Ball Community Mental Health Services
2020.12 - 2021.05
- Refer patients, clients, or family members to community resources or to specialists as necessary
- Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and client needs.
- Managed caseload to satisfy multiple patients with diverse needs
RESPITE WORKER
INTAKE COUNSELOR, Yess-Youth Emergency Services & Shelter
2020.09 - 2020.12
- Conducted outreach, advocacy and rehabilitative services for youth respite cases and crisis intervention
- Monitored behavior in individual and group sessions and intervened when necessary
- Directed emergency response in crisis situations to di use tensions and prevent violence.
- Planned engaging recreational, developmental and entertainment activities
ADVOCATE INTERN
Polk County Crisis And Advocacy
2019.09 - 2020.09
- Provided information for services such as family support and case management to meet individuals objectives
- Work directly with clients to successfully obtain their goals.
- Documented data and completed accurate updates to case records.
Polk County Crisis & Advocacy
2019.12 - 2020.04
- Supported victims, family members and witnesses through various systems including law enforcement, healthcare, and social services
- Provided referral list of agencies and community resources for victims' to provide aftercare services
- Accompanied clients to court to provide support and to clarify processes and procedures
- Collected statistical data and updated documentation to maintain records.
EMPLOYMENT CONSULTANT
Candeo
2018.12 - 2019.08
- Assisted individuals with physical and mental disabilities in making career-related decisions by conducting assessments to measure skills, abilities and interests
- Prepared clients for self-management and decision-making responsibilities
- Kept detailed notes of clients work day and other pertinent information.
- Reviewed, tracked and coordinated employment referrals
Education
Bachelor of Social Work -
UNIVERSITY OF IOWA
Des Moines, IA07.2020
Associate of Science - Paralegal Studies
Des Moines Area Community College
Ankeny, IA05.2017
Skills
- Maintaining ethical principles
- Confidential documentation
- Adaptable
- Time management
- Effective communicator
- Problem-solving
- Detail-oriented
- Community resources
Timeline
Discharge Planner
Clive Behavioral Health
2023.01 - Current
Substitute Teacher
West Des Moines Community School District
2021.08 - 2023.01
MOBILE CRISIS CASE MANAGER
Eyerly Ball Community Mental Health Services
2020.12 - 2021.05
RESPITE WORKER
INTAKE COUNSELOR, Yess-Youth Emergency Services & Shelter
2020.09 - 2020.12
Polk County Crisis & Advocacy
2019.12 - 2020.04
ADVOCATE INTERN
Polk County Crisis And Advocacy
2019.09 - 2020.09
EMPLOYMENT CONSULTANT
Candeo
2018.12 - 2019.08
Bachelor of Social Work -
UNIVERSITY OF IOWA
Associate of Science - Paralegal Studies
Des Moines Area Community College
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