Hannah M Zepeda
Tillamook,OR
Summary
Dedicated and reliable individual seeking employment as an Engineering Coordinator. Offering over 4 years of experience handling day to day operations at TPUD in a busy and fast paced setting while prioritizing multiple tasks and staying organized. Excelling in Customer Service, Accounts Receivables, training of new hires, and recently covering in Finance to process billing statements and handling payables.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Tillamook People’s Utility District
Tillamook, Oregon
04.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Proficient in iVUE Connect - Service and Financials.
- Working with other departments to process payments and update customer accounts.
- Accounts Receivables and Accounts Payables.
Bookkeeper
Braden Bookkeeping
Tillamook, OR
05.2015 - Current
- Assistant bookkeeper of six local water districts
- Generating invoices upon receipt of water meter reads
- Processing cash & check payments & Preparing bank deposits
- Reconciliation of accounts
- Generating reports
- Assisting in account discrepancies
Administrative Assistant
Tillamook County Fair
Tillamook, OR
01.2019 - 04.2022
- Answering and managing incoming and outgoing calls and emails while recording accurate messages
- Organizing and updating files and information
- Proficient in Microsoft Office programs & QuickBooks
- Processing credit card & cash payments
- Reconciliation of cash and financial reports
- Accounts payables and accounts receivables
- Responsible for handling large quantities of money & weekly bank deposits
- Informed and supported Fair Manager through consistent communication and administrative support duties
Education
Associate of General Studies - General
Tillamook Bay Community College
Tillamook, OR01.2017
Medical Assistant Certificate - Medical
Clatsop Community College
Astoria, OR01.2016
Skills
- Assisting customers with inquiries and support requests effectively
- Working with Microsoft Office programs and iVUE Connect - including generating reports
- Processing payments and handling cash transactions for over 15 years
- Communicating effectively with team members and customers
- Managing multiple tasks and prioritizing responsibilities efficiently
- Handling Accounts Payables and receivable, including reconciliation tasks
Timeline
Customer Service Representative
Tillamook People’s Utility District
04.2022 - Current
Administrative Assistant
Tillamook County Fair
01.2019 - 04.2022
Bookkeeper
Braden Bookkeeping
05.2015 - Current
Associate of General Studies - General
Tillamook Bay Community College
Medical Assistant Certificate - Medical
Clatsop Community College