Hannah Brian
Anchorage,AK
Summary
High-energy Associate offering over 5 years of customer service experience. Effectively boost add-on sales and repeat customers with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Hot Topic
01.2024 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Personal Care Assistant
Preferred Care At Home
05.2023 - 07.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Planned activities to encourage movement, stretching and strength building.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Cashier
Circle K
02.2022 - 03.2023
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Office Assistant 1
State Of Alaska
08.2021 - 09.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
Service Champion
Taco Bell
10.2018 - 03.2021
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Bachelor of Science - Human Biology
National University
La Jolla, CA03.2026
High School Diploma -
Peoria High School
Peoria, AZ05.2021
Skills
- Light Housekeeping
- Identification Checks
- Health Code Compliance
- Preparing Food Items
- Training
- Customer Satisfaction
- Cleaning and Organization
- Peer Relationships
- Coaching and Mentoring
- Guest Communication
- Critical Thinking
- Administering Medication
- Administering Injections
- Improving of Welfare
Timeline
Assistant Store Manager
Hot Topic
01.2024 - 05.2024
Personal Care Assistant
Preferred Care At Home
05.2023 - 07.2023
Cashier
Circle K
02.2022 - 03.2023
Office Assistant 1
State Of Alaska
08.2021 - 09.2021
Service Champion
Taco Bell
10.2018 - 03.2021
Bachelor of Science - Human Biology
National University
High School Diploma -
Peoria High School
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