Hannah N. Browder

• Serve as point of contact between guests, staff members and management personnel
• Handle & record customer complaints with patience and understanding while striving to ensure satisfaction
• Demonstrate excellent customer service skills by efficiently responding to guest inquiries pertaining to hotel services, guest registration and travel directions, and make recommendations regarding local shopping, dining, and entertainment
• Maintain confidentiality of proprietary materials and information
• Process payments for hotel services including cash, credit cards and other forms of payment
• Utilize computer software programs such as Microsoft Excel, Word, Office and Hotel Management Systems
• Train/supervise work of other employees when appointed by manager
• Prepare for basic food service, such as setting up continental breakfast and coffee and tea supplies
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants

• Committed to delivering efficient and courteous service to all customers while working in a fast-paced environment
• Operated point-of-sale system and cash drawer accurately for processing payments from customers
• Checked customer identification & followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
• Performed all cleaning duties before, during and after shift; Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
• Handled cash drawer/digital system accurately throughout shift including opening and closing out register each day
• Assisted in developing weekly drink specials that promoted sales growth

*No longer "Five19 Tap House & Tapas" - under new ownership of Tailgators Sports Bar*

*No longer under the same owners - worked at "Five19 Tap House & Tapas" as well as Papi Loco Taco Bar until change of ownership*

• Demonstrated ability to work in a fast-paced environment and maintain high standards of customer service
• Served food and beverages promptly with focused attention to customer needs
• Proficient in operating cash registers and completing sales transactions accurately and efficiently
• Performed daily closing tasks.

• Adept at keeping the salon clean by sweeping floors, washing towels and sanitizing stations
• Maintained tidy, presentable reception area with necessary stationary and materials
• Excelled in product knowledge and upselling services to customers
• Managed incoming calls, scheduled appointments, and maintained accurate records of client visits