Hannah Brown
Petersburg,TN
Summary
Motivated college student pursuing a degree in Business Administration with minors in Economics and Finance, seeking an opportunity to apply academic knowledge in a professional setting within my field of study. I bring nearly four years of experience as a barista, where I have developed strong customer service skills, cash handling accuracy, and the ability to thrive in fast-paced environments. I am detail-oriented, reliable, and skilled in communication and problem-solving, with a strong interest in business operations and financial practices.
Overview
6
6
years of professional experience
Work History
Barista
Dunkin
Shelbyville, TN
09.2022 - Current
- Provided exceptional customer service by efficiently handling orders and inquiries.
- Maintained cleanliness and organization of workstations following health regulations.
- Operated cash register, processed transactions, and managed daily cash handling procedures.
- Monitored inventory levels and assisted in stock management to ensure product availability.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Fast Food Worker
Krystal
Shelbyville, TN
02.2020 - 07.2022
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelor of Science - Business Administration
Middle Tennessee State University
Murfreesboro, TN08-2027
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
Accomplishments
- Promoted to Shift Leader after 4 months.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Served individually made coffee drinks to over 350 customers daily.
- Resolved product issue through consumer testing.
Interests
- Road Trips
- Adventure Travel
- Animal Care
- Reading
- Watching Movies and TV Shows
- Baking
- Cooking
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
Timeline
Barista
Dunkin
09.2022 - Current
Fast Food Worker
Krystal
02.2020 - 07.2022
Bachelor of Science - Business Administration
Middle Tennessee State University
Associate of Science - General Studies
Motlow State Community College