Hannah Burgess
Sacramento,CA
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
8
8
years of professional experience
Work History
Barista
Sweet Music Studio Cafe
Citrus Heights, CA
01.2026 - Current
- Prepared high-quality beverages using espresso machines and manual brewing methods.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Assisted in inventory management, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to streamline service processes during peak hours.
- Executed cash handling procedures accurately while processing customer transactions efficiently.
Sales Associate
A-1 Comics
Roseville, CA
04.2025 - 07.2025
- Assisted customers in selecting products and provided recommendations based on preferences.
- Maintained organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to deliver exceptional customer service and support store goals.
Team Member Trainer
Target
Folsom, CA
06.2023 - 03.2025
- Collaborated with management to identify training needs and tailor programs accordingly.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Leveraged feedback from training sessions to refine and improve future training content.
- Developed product knowledge to provide informed recommendations to customers, enhancing sales opportunities.
- Coordinated promotional displays and signage to align with marketing campaigns and seasonal trends.
Deli/Bakery/Cafe Team Member
Bel Air Market
Rancho Murieta, CA
09.2021 - 05.2023
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of cafe area to ensure a welcoming environment.
- Operated coffee machines and kitchen equipment, ensuring adherence to safety standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Implemented inventory management practices to reduce waste and ensure product availability.
- Developed positive relationships with regular customers, enhancing loyalty and repeat business.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
Lifeguard/ Team Lead
Cordova Recreation and Park District
Rancho Cordova, CA
05.2018 - 08.2021
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Developed and implemented engaging aquatic programs for community members.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Rosemont High School
Rosemont, CA06-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Customer service
- Multi-tasking strength
- Reliable and punctual
- Critical thinking
Timeline
Barista
Sweet Music Studio Cafe
01.2026 - Current
Sales Associate
A-1 Comics
04.2025 - 07.2025
Team Member Trainer
Target
06.2023 - 03.2025
Deli/Bakery/Cafe Team Member
Bel Air Market
09.2021 - 05.2023
Lifeguard/ Team Lead
Cordova Recreation and Park District
05.2018 - 08.2021
High School Diploma -
Rosemont High School