Hannah Carbajal
Fresno,CA
Summary
Expertise in student services, event coordination, and compliance support. Manages scheduling and logistics for recruitment events while maintaining accurate data reporting and student records. Dedicated to creating an organized, supportive environment that promotes student success and aligns with institutional goals.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Admissions Counselor
Grand Canyon University
07.2022 - Current
- Serve as a primary liaison for students, families, and school administrators, providing guidance on academic procedures, policies, financial aid, and course scheduling.
- Coordinated recruitment events, presentations, scholarship ceremonies, and student information sessions to enhance student engagement and awareness.
- Reviewed budgets, scholarships, and financial aid awards to guide students in making informed decisions.
- Manage high-volume scheduling for meetings, presentations, and biweekly student check-ins.
- Arrange travel logistics and campus visit activities for prospective students and families.
- Compiled, analyzed, and reported data on recruitment cycles, academic progression, and scholarship awards to inform strategic initiatives.
- Maintain confidential student records and ensure compliance with university, FERPA, and departmental policies.
- Support program operations through detailed documentation, communication management, and coordination with internal departments.
Billing & Customer Service Representative
Matson Alarm Company
11.2021 - 07.2022
- Updated customer records and processed payments to ensure accurate financial documentation and enhance customer trust.
- Delivered clear communication to customers in high-pressure situations, ensuring timely resolution and support.
- Scheduled urgent service appointments while providing basic technical support for security system issues, ensuring customer satisfaction.
- Documented service actions and completed electronic forms to maintain compliance with privacy and security protocols, safeguarding customer information.
Assistant Swim Coach
Fig Garden Swim Team / Fig Garden Swim & Racquet Club
05.2016 - 11.2021
- Coordinated team communications, meeting agendas, and parent updates to ensure clear information flow and engagement.
- Maintained athlete progress records and managed USA Swim database entries to track development and performance.
- Trained new coaches and resolved parent concerns with professionalism and empathy.
- Organized team fundraisers and supported major team events to enhance community involvement and team spirit.
- Oversaw lifeguard scheduling and daily operations.
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ08-2026
Bachelor of Applied Management -
Grand Canyon University
Phoenix, AZAA - Physical Education
Clovis Community College
Fresno, CAAS - Kinesiology
Clovis Community College
Fresno, CASkills
- Recruitment strategies
- Event coordination
- Student engagement
- Academic support
- Data reporting and documentation
- Records management
- Scheduling and calendar oversight
- Office software proficiency
- Leadership skills
- Communication skills
- CPR/AED certification
Languages
English
Native/ Bilingual
American Sign Language
Professional
French
Limited
Timeline
Admissions Counselor
Grand Canyon University
07.2022 - Current
Billing & Customer Service Representative
Matson Alarm Company
11.2021 - 07.2022
Assistant Swim Coach
Fig Garden Swim Team / Fig Garden Swim & Racquet Club
05.2016 - 11.2021
Master of Science - Leadership
Grand Canyon University
Bachelor of Applied Management -
Grand Canyon University
AA - Physical Education
Clovis Community College
AS - Kinesiology
Clovis Community College