Hannah Castello
Evans,GA
Summary
Highly-motivated and dependable employee with demonstrated expertise in guest services, product promotion, business management, and knowledge of salon services. Effective communicator with a collaborative mindset, eager to bring fresh perspectives and a strong work ethic to the Mane 18 Salon.
Overview
7
7
years of professional experience
Work History
Beauty Studio Coordinator
Kendra Neal Studio
Evans, GA
06.2023 - Current
- Conducted weekly inventory checks to ensure adequate supply of studio/PMU products
- Assisted in coordinating staff activities and business events
- Performed basic reception duties such as answering phones, responding to emails, social media inquiries, and greeting visitors.
- Managed client, employees, calendars, appointments, bookings for two locations (GA and MI) Esthetic and PMU services
- Resolved customer complaints in a courteous and professional manner while maintaining studio policies
- Collaborated with other employees when necessary to ensure smooth operations of the business.
- Maintained records of client services, including payments and cancellations.
- Assisted in monitoring industry trends and advised management of any changes or updates that could benefit the business
- Managed day-to-day financial transactions including invoicing customers for services and collecting payments.
- Implemented new strategies for increasing customer satisfaction and increase bookings
- Track/follow-up client and PMU course leads
- Assist in preparation PMU Course
- Maintained studio cleanliness
- Daily use of Square, Trello, and Hey Market
- Service and product sales
Family Nanny
Townes Family
Evans, GA
08.2021 - 05.2023
- Morning shift nanny- assisted 3 elementary school girls before school (occasional after school and weekends ) while there mother went to work.
- Assisted with morning routines-bath, clothed, hair, prepare breakfast, pack lunches, and help complete any school assignments needed for that day.
- Transported children to and from school or other events when necessary.
- Helped with homework assignments by providing guidance and instruction when needed.
- Communicated regularly with the mom about the children's development, interests, concerns and needs.
- Developed positive relationships with the girls
- Performed light housekeeping: dishes, laundry, picking up after children
Receptionist/Stylist Assistant
Kendra Neal Studio
Evans, GA
04.2017 - 08.2022
- Scheduled appointments using an online booking system.
- Assisted with inventory management by ordering supplies as needed.
- Greeted customers and handled their inquiries, in a professional welcoming manner.
- Salon housekeeping, opening, and closing duties
- Managed calls, emails, social media inquiries
- Communicated with stylists to confirm availability for walk-in clients.
- Prepared styling stations for stylists including stocking products, setting out tools and cleaning
- Assisted in basic stylist services such as coloring, highlights, perms, washing, blowdrying, and styling
Education
High School Diploma -
Greenbrier Highschool
Evans, WV08-2020
Some College (No Degree) -
University of North Georgia
Watkinsville, GASkills
- Strong Organization
- Client Relationship Building
- Industry Trends
- Strong communication Skills
- Supply Management
- Administrative/management tasks
- Constantly willing to learn and grow within my position
- Positive Attitude
- Team work
- Adaptability
Accomplishments
- National Honors Society
- Beta Club
- Senior Project Award
References
References available upon request.
Timeline
Beauty Studio Coordinator
Kendra Neal Studio
06.2023 - Current
Family Nanny
Townes Family
08.2021 - 05.2023
Receptionist/Stylist Assistant
Kendra Neal Studio
04.2017 - 08.2022
High School Diploma -
Greenbrier Highschool
Some College (No Degree) -
University of North Georgia
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