Hannah Certo
Matawan,NJ
Summary
Adept at conflict de-escalation and emergency response, honed through experience with Point Pleasant Beach Police Department. Demonstrated teamwork and collaboration across diverse roles, enhancing operational efficiency and community safety. Skilled in report writing and problem-solving, ensuring high-quality outcomes in high-stress environments.
Overview
7
7
years of professional experience
Work History
Special Law Enforcement Officer I
Point Pleasant Beach Police Department
04.2023 - Current
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assigned to the department's bicycle unit
Server
Texas Roadhouse
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Club Sports Advisor
Montclair State University NJ
08.2021 - 05.2022
- Optimized training programs by conducting regular evaluations, identifying areas for improvement, and implementing necessary adjustments.
- Contributed to organizational success through collaboration with colleagues on various projects aimed at improving operational efficiency.
- Managed budgetary resources effectively to ensure all project initiatives were completed on time without compromising quality or exceeding financial constraints.
- Reduced risk of injury among athletes by ensuring proper use of equipment and adherence to safety guidelines during training sessions.
Facilities Attendant
Montclair State University
08.2021 - 05.2022
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
Child Care Services
Self-Employed
08.2020 - 08.2021
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Implemented daily routines and activities to stimulate and engage children.
Shift Manager
Smoothie King
06.2017 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Arts - Justice Studies
Montclair State University
Montclair, NJ08.2022
Skills
- Community policing
- Report Writing
- Conflict de-escalation
- Emergency Response
- Fingerprinting
- Officer Training
- Prisoner Transport
- Issuing Citations
Timeline
Special Law Enforcement Officer I
Point Pleasant Beach Police Department
04.2023 - Current
Server
Texas Roadhouse
05.2022 - 05.2023
Club Sports Advisor
Montclair State University NJ
08.2021 - 05.2022
Facilities Attendant
Montclair State University
08.2021 - 05.2022
Child Care Services
Self-Employed
08.2020 - 08.2021
Shift Manager
Smoothie King
06.2017 - 08.2019
Bachelor of Arts - Justice Studies
Montclair State University
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