Wilfredo Torres
Maplewood
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with maintaining public safety and enforcing laws effectively. Utilizes strong investigative techniques and quick decision-making in high-pressure situations. Knowledge of conflict resolution and community engagement to ensure safe environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Law Enforcement Officer Class 1
Long Branch Police Department
01.2025 - Current
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Boosted public trust with law enforcement through active engagement in community events and programs.
- Improved traffic flow and reduced accidents by enforcing traffic regulations and monitoring intersections.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Retail Sales Associate
T-Mobile
03.2021 - 02.2025
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Manager
Sprint
10.2016 - 02.2021
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
Education
Bachelor of Arts - Criminal Justice
Montclair State University
Montclair, NJ05-2025
Associate of Arts - Criminal Justice
Brookdale Community College
Lincroft, NJ05-2016
Skills
- Community engagement
- Community policing
- Community oriented policing
- CPR/First aid certified
Certification
- First Aid Certification
- Police Training Commission Class 1 Certification
Languages
Spanish
Native or Bilingual
Timeline
Special Law Enforcement Officer Class 1
Long Branch Police Department
01.2025 - Current
Retail Sales Associate
T-Mobile
03.2021 - 02.2025
Retail Sales Manager
Sprint
10.2016 - 02.2021
Bachelor of Arts - Criminal Justice
Montclair State University
Associate of Arts - Criminal Justice
Brookdale Community College
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