Hannah Charles
New York,NY
Summary
Achieved exceptional patient satisfaction and efficiency at New York Presbyterian Cornell - Weill Center by mastering healthcare systems and fostering strong relationships. Demonstrated expertise in patient registration and adept at implementing best practices, significantly enhancing office operations and patient experience. Actively contributed to continuous improvement, embodying a commitment to excellence and empathy in patient services coordination.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator
New York Presbyterian Cornell - Weill Center
New York, NY
02.2019 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
Theatre Usher
New York City Ballet Inc.
New York, New York
01.2011 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
Education
Bachelor of Arts - Business Administration
Brooklyn College of The City University of New York
Brooklyn, NY05.2024
Skills
Patient Registration
Strong Organization
Appointment Scheduling
Healthcare Systems Knowledge
Relationship Building
Working with project mangers implementing Beside Connect and pcare aiding patients with new features
Implementing best practices to employee's and hospital expectations Coordinating Skills day for Staff and educating best practices
Timeline
Patient Services Coordinator
New York Presbyterian Cornell - Weill Center
02.2019 - Current
Theatre Usher
New York City Ballet Inc.
01.2011 - Current
Bachelor of Arts - Business Administration
Brooklyn College of The City University of New York
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