Henry Perez
Brooklyn
Summary
Dedicated and hardworking healthcare professional with a strong work ethic and deep passion for patient care. Experienced in excellent communication skills , ability to work under pressure and have compassionate approach to patient interactions. Someone who takes pride in working with others, reliability and commitment to providing comfort and support to those in need. Have the skills ,determination and passion to learn,excel and become a diligent professional in the healthcare field
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Patient Transporter
New York Presbyterian Cornell - Weill Center
10.2021 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Demonstrated adaptability by assisting with other tasks when not engaged in transports, including supporting clinical staff as needed.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Lead Retail Sales Consultant
SPRINT/TMOBILE
01.2017 - 10.2021
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Monitored competitor activity, staying informed of industry trends to make more strategic decisions in-store operations.
- Managed inventory levels, ensuring optimal stock availability during peak seasons and special promotions.
- Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.
- Established partnerships with local businesses to promote products through cross-promotions or joint events effectively.
- Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Spearheaded promotional events within the store to attract new customers and boost overall sales numbers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Forensic Science
John Jay College of Criminal Justice
New York, NYLiberal Arts And Sciences
LaGuardia Community College
Long Island City, NYBioinformatics
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Progress High School For Professional Careers
Brooklyn, NY06-2014
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Training and mentoring
- Clear communication
- Bilingual or multilingual
- Compassionate care
- Attention to detail
- Problem solving
- Adaptability
- Goal oriented
- Kind and compassionate
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Patient Transporter
New York Presbyterian Cornell - Weill Center
10.2021 - Current
Lead Retail Sales Consultant
SPRINT/TMOBILE
01.2017 - 10.2021
Forensic Science
John Jay College of Criminal Justice
Liberal Arts And Sciences
LaGuardia Community College
Bioinformatics
New York City College of Technology
High School Diploma -
Progress High School For Professional Careers
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