Hannah Cinnamon
Johnson City,TN
Summary
Versatile professional with a background in emergency roadside assistance dispatching at a call center and experience as a grocery store clerk. Proven ability to handle high-stress situations, offer exceptional customer service, and efficiently manage diverse responsibilities. Adept at multitasking, problem-solving, and maintaining a calm demeanor in fast-paced environments. Strong communication skills and a commitment to delivering top-notch service. Eager to contribute a valuable skill set to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Emergency Road Service Dispatcher
Allied Dispatch Solutions
05.2021 - 09.2023
- Developed and implemented customer service policies and procedures.
- Utilized customer feedback to improve customer service.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Store Clerk
IGA Grocery Store
08.2019 - 03.2021
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Education
Associate of Science - Social Work
Walters State Community College
Morristown, TN08.2022
Skills
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Stress Management
- Teamwork and Collaboration
- Critical Thinking
- Adaptability and Flexibility
- Telephone Etiquette
Timeline
Emergency Road Service Dispatcher
Allied Dispatch Solutions
05.2021 - 09.2023
Store Clerk
IGA Grocery Store
08.2019 - 03.2021
Associate of Science - Social Work
Walters State Community College
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