Hannah Cobb
3524 Swarthmore Ct.,TN
Summary
Dynamic Medical Coding and Billing Specialist with expertise in ICD-10 and insurance claims analysis. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous recordkeeping. Adept at navigating complex billing processes while ensuring HIPAA compliance and optimizing healthcare reimbursement.
Overview
13
13
years of professional experience
Work History
Medical Coding and Billing Specialist
Murfreesboro Medical Clinic & Surgicenter
09.2023 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
Receptionist
Murfreesboro Medical Clinic & Surgicenter
01.2021 - 09.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Familiar with different types of electronic medical record software
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Bartender/Server
Old Chicago Pizza
06.2014 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with both new and regular patrons.
Server
Nick's Restaurant and Lounge
09.2012 - 05.2014
Education
Health Science
Motlow Community College
Smyrna, TNNursing
Tennessee Technological University
Cookeville, TNSkills
- Strong multitasking
- Customer service
- Team player attitude
- ICD-10 proficiency
- Complex Problem-solving
- Medical record review
- Medical terminology expertise
- HIPAA compliance
- Insurance claims analysis and verification
- Healthcare reimbursement
- Medical billing software
- Workflow management
Timeline
Medical Coding and Billing Specialist
Murfreesboro Medical Clinic & Surgicenter
09.2023 - Current
Receptionist
Murfreesboro Medical Clinic & Surgicenter
01.2021 - 09.2023
Bartender/Server
Old Chicago Pizza
06.2014 - 01.2020
Server
Nick's Restaurant and Lounge
09.2012 - 05.2014
Health Science
Motlow Community College
Nursing
Tennessee Technological University
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