Summary
Overview
Work History
Education
Skills
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Hi, I’m

Hannah Colley

Tonasket,WA
Hannah Colley

Summary

Experienced and dedicated customer service professional with a proven track record of providing exceptional support and fostering positive client relationships. With 8 years in the industry, I've honed my communication skills, problem-solving abilities, and empathy to effectively address diverse customer needs. Known for my ability to remain calm under pressure and adapt to fast-paced environments, I consistently exceed expectations in delivering high-quality service and resolving inquiries efficiently. Seeking to leverage my extensive experience to contribute to a dynamic team focused on customer satisfaction and organizational success.

Overview

9
years of professional experience

Work History

Engie Insight

Project Specialist
11.2022 - 12.2023

Job overview

  • The Project Specialist, supervised by a Project Coordinator, manages the opening and closing of accounts for a specific project
  • Responsibilities include collecting information on utility services, coordinating account setup/closure with providers, negotiating meter sets, resolving service issues, and entering data into systems
  • They also handle spreadsheets, analyze reports for accuracy, address customer inquiries, and provide administrative support such as document management, report generation, and scheduling
  • This role assists the project team to ensure tasks are completed on time.

Engie Insight

Billing Specialist
04.2022 - 11.2022

Job overview

  • Responsible for resolving bill payment edits, missing bills and resolving all possible interruption notices working closely with the other team members
  • This position is responsible for working with utility companies directly and client indirectly
  • This position works within a vertical team.

Renown Health

Contact Center Specialist
06.2021 - 07.2021

Job overview

  • Performs a variety of functions, including answering/routing of inbound calls, scheduling appointments, obtaining pre-authorizations for exams and procedures, processing referrals, coordinating post-appointment care, customer satisfaction, coordination of care, technical support, etc
  • Specialists make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to all customers
  • The specialist makes no medical necessity decisions.

Tesla

Production Associate
12.2018 - 06.2021

Job overview

  • Adhere to established work processes and trained procedures, demonstrating flexibility as required by business needs
  • Operate advanced manufacturing equipment under supervision and escalate technical issues appropriately
  • Prioritize safety by following guidelines and procedures
  • Maintain professionalism and proficiency in handling tools and mechanical tasks, including fastening bolts within specified timeframes
  • Perform physical tasks such as bending, lifting, and reaching to move and install vehicle parts accurately and efficiently.

KNA Solutions

Production Associate
08.2018 - 12.2018

Job overview

This was a contract to a full-time hire position. I was contracted through this company to work at the Tesla Gigafactory for 3 months and then I was directly hired by Tesla Inc. My work duties included:


  • Adhere to established work processes and trained procedures, demonstrating flexibility as required by business needs
  • Operate advanced manufacturing equipment under supervision and escalate technical issues appropriately
  • Prioritize safety by following guidelines and procedures
  • Maintain professionalism and proficiency in handling tools and mechanical tasks, including fastening bolts within specified timeframes
  • Perform physical tasks such as bending, lifting, and reaching to move and install vehicle parts accurately and efficiently.

Jerry's Restaurant

Waitress/Server
05.2018 - 06.2018

Job overview

  • Provide friendly and efficient service to restaurant patrons.
  • Greeting guests, taking accurate orders, serving food and beverages promptly, ensuring guest satisfaction, and maintaining a clean and organized dining area
  • Strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Subway

Sandwich Artist
06.2015 - 05.2018

Job overview

  • Responsible for providing exceptional customer service while efficiently preparing and serving delicious sandwiches
  • Taking orders, preparing ingredients, assembling sandwiches according to standards, maintaining cleanliness, handling transactions, and ensuring customer satisfaction
  • Strong communication, attention to detail, and a positive attitude are essential for success in this fast-paced environment.

Education

Devry University

A.A.S. in Cybersecurity and Networking
01.2025

University Overview

  • Completed "Critical Thinking: Challenging Assumptions" Course.
  • Completed "Workplace Diversity, Equity, and Inclusion in Action" Course.

Skills

  • Excellent Customer Service Skills
  • Documentation And Reporting
  • Proficient Computer Skills: Microsoft Office Suite, Google Apps, Data Entry, Records Management (8 years)
  • Proficient in Adhering to Established Work Protocols
  • Reliable and Dependable
  • Confidentiality Practices
  • Excellent Communication
  • Problem-solving abilities
  • Adaptability
  • Organizational Skills
  • Ability to Prioritize Project Deadlines and Tasks
  • Detail Oriented

Quote

A journey of a thousand miles begins with a single step.
Lao Tzu
Availability
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Timeline

Project Specialist
Engie Insight
11.2022 - 12.2023
Billing Specialist
Engie Insight
04.2022 - 11.2022
Contact Center Specialist
Renown Health
06.2021 - 07.2021
Production Associate
Tesla
12.2018 - 06.2021
Production Associate
KNA Solutions
08.2018 - 12.2018
Waitress/Server
Jerry's Restaurant
05.2018 - 06.2018
Sandwich Artist
Subway
06.2015 - 05.2018
Devry University
A.A.S. in Cybersecurity and Networking
Hannah Colley