Hannah Corbin
Charlottesville,VA
Summary
Diligent, empathetic director of HR experienced in all stages of corporate recruiting, practiced in conflict management, and adept at company communication. Devoted to creating a clear, dignified, and positive portrayal of the employer brand, and adamant about the prioritization of, and care for, people, from recruiting to termination.
Overview
10
10
years of professional experience
Work History
Director of Employee Experience
Roots Natural Kitchen
Charlottesville, VA
08.2019 - Current
- In partnering with restaurant management teams, providing Spanish translations of benefits material, and coordinating onsite and online info sessions, doubled annual benefits enrollment from 35% in 2019 to 76% in 2020, and 74% in 2021
- From 2020-2021, broadened benefits offerings to include a third, lower-cost high-deductible medical plan, combined with an HRA, to provide an average of $600 in annualized employee savings; reduced employee dental and vision insurance premiums by an average of 15%; expanded life insurance coverage, introduced a 401(k) savings plan, and implemented a quarterly profit-share program to include all full-time employees, regardless of exempt/non-exempt status
- Used semiannual pulse surveys, with an average positive company rating of 83/100, to measure and make thoughtful recommendations to corporate and restaurant management teams to improve employee engagement
- At all company levels, scoped job positions, and developed and taught a formal, three-tiered recruiting framework to facilitate values-based hiring
- Drafted, implemented, and administered company policies and practices to ensure compliance and consistency across restaurant units
- Managed interpersonal conflict resolution, provided clear channels of communication and complaint escalation, as well as outlined support process for disruptive and traumatic employee events
- Synced with restaurant management teams on a semimonthly basis to strategize employee growth and development, and funnel those within pipeline toward new professional opportunity
- Created compelling employee value proposition to insure departmental alignment; continued to develop voice and persona of department through regular, lively, high-touch newsletter communication
- With a focus on effective employer branding, in 18 months, strengthened Indeed and Glassdoor employer ratings from 3.5 to 3.8 stars, and 4.0 to 4.5 stars, respectively
- Managed all relationships with external recruiters and recruiting software vendors
Humans Department Manager
Roots Natural Kitchen
Charlottesville, VA
05.2018 - 08.2019
- Processed biweekly payroll for 200 restaurant and corporate employees
- Diversified full-time benefits offerings to include dental, vision, and life insurance, and Employee Assistance Program (EAP)
- Oversaw monthly benefits administration and maintained accurate benefits records for 50 full-time employees
- Researched, selected, and directed implementation for new HRIS for the organization and management of all employees
- Drafted lively, unifying monthly "Humans Updates" to engage employees, as well as share pertinent department info
Shift Manager
Roots Natural Kitchen
Charlottesville, VA
09.2016 - 05.2018
- Reconciled cash sales and performed nightly safe counts
- Scheduled 35 employees weekly with extreme attention to detail
- Liaised between employees, management, and restaurant founders to implement new feedback channels, resolve conflict, and improve restaurant operations
Crew Member
Roots Natural Kitchen
Charlottesville, VA
01.2016 - 09.2016
- Sustained an upbeat, friendly demeanor during all shifts
- Multi-tasked and maintained organization in a fast-paced, changing environment
- Helped restock line and reach-in fridge ingredients, used portion control to minimize food waste, and actively communicated with members of restaurant management team
Education
Bachelor of Arts - English Language And Literature
University of Virginia
Charlottesville, VA05.2018
Bachelor of Arts - Religious Studies
University of Virginia
Charlottesville, VA05.2018
Bachelor of Arts - Foods, Nutrition, And Wellness Studies
University of Virginia
Charlottesville, VA05.2018
Skills
- Verbal and Written Communication
- Detail-Oriented
- Relationship Building
- Team Recruiting and Hiring
- Complex Problem Solving
- Conflict Resolution
- Corporate Communication
- Complaint Resolution
- Training and Onboarding
- Time Management
- Online Presence Monitoring
- Brand Development
- Project Management
Timeline
Director of Employee Experience
Roots Natural Kitchen
08.2019 - Current
Humans Department Manager
Roots Natural Kitchen
05.2018 - 08.2019
Shift Manager
Roots Natural Kitchen
09.2016 - 05.2018
Crew Member
Roots Natural Kitchen
01.2016 - 09.2016
Bachelor of Arts - English Language And Literature
University of Virginia
Bachelor of Arts - Religious Studies
University of Virginia
Bachelor of Arts - Foods, Nutrition, And Wellness Studies
University of Virginia