Hannah Costantino
Providence
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Lauras Bar and Grill
Smithfield
05.2023 - Current
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Balanced cash register at end of shift according to established procedures.
- Greeted guests and sat customers at tables or in waiting areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Cashier
Dicks Sporing Goods
Smithfield
02.2023 - 12.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI05-2028
Skills
- Digital marketing
- Market research
- Time management
- Customer engagement
- Visual merchandising
- Multitasking capacity
- Multi-line telephone systems
- Interpersonal communication
Affiliations
- participates in Dance Clubs at Michigan State University
- Was formerly involved in Greek Life at MSU
References
References available upon request.
Timeline
Restaurant Hostess
Lauras Bar and Grill
05.2023 - Current
Cashier
Dicks Sporing Goods
02.2023 - 12.2023
Bachelor of Science - Advertising Management
Michigan State University
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