Hannah Courtney
Seminole,United States
Summary
Dedicated and adaptable professional with strong experience in managing daily operations, multitasking, and problem-solving. Known for being highly organized, resourceful, and dependable. Seeking to re-enter the workforce with a strong foundation in time management, communication, leadership, and customer service.
Overview
4
4
years of professional experience
Work History
Stay at Home Caregiver
Self Employed
Pensacola, FL
12.2023 - Current
- Managed household operations, including budgeting, scheduling, and conflict resolution.
- Coordinated educational and extracurricular activities, improving time management and multitasking skills.
- Adapted to new challenges daily, demonstrating flexibility, problem-solving, and emotional intelligence.
Leasing Specialist
Lurin
Pensacola, FL
04.2023 - 12.2023
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Senior Delinquency Control Counselor
Navy Federal Credit Union
Pensacola
04.2022 - 04.2023
- Contact delinquent members of all levels in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal
- Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency
- Notate in Collection systems members’ arrangements, reason(s) for delinquency
- Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
- Provide required reporting to supervisors, as well as specialized reports to Navy Federal management (including daily in-house, activity trends, and payment tracking)
- Maintain awareness of changes in regulatory requirements and practices
- Maintain working knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act, etc.)
- Explain and communicate relinquishing options such as settlements
- Collect information from members regarding voluntary repossession
Delinquency Control Counselor III
Navy Federal Credit Union
Pensacola
05.2021 - 04.2022
- Provided exceptional member service to help control delinquency for members who were primarily 31-60 days past due on consumer loans and credit cards utilizing all payment options and loss mitigation tools offered by Navy Federal
- Obtained detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curing delinquency
- Used online tools and contact appropriate parties
- Maintained working knowledge of federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act, etc.)
- Offered short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs
Veterinary Receptionist
Pine Meadow Vet Clinic
Pensacola
01.2021 - 05.2021
- Scheduled clients for appointments and rescheduled if needed along with follow ups
- Prepared and labeled medications and instructed clients on administration
- Restrained and stabilized animals during examination and treatment
- Performed physical examinations and recorded weight, temperature, and other vitals
- Prepared and reviewed records and consent forms
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products
- Examined animals for injury or illness and documented symptoms for veterinarian review
- Delivered excellent service to pet owners to drive repeat business
Education
General Studies
Pensacola State College
PensacolaHigh School Diploma - undefined
Pensacola State College Collegiate Highschool
Pensacola05.2019
Skills
- Ability to compile, organize and present information clearly and concisely
- Advanced verbal and written communication skills
- Managing multiple priorities independently and/or in a team environment to achieve goals
- Working knowledge of Microsoft tools
Languages
English
Native speaker
Timeline
Stay at Home Caregiver
Self Employed
12.2023 - Current
Leasing Specialist
Lurin
04.2023 - 12.2023
Senior Delinquency Control Counselor
Navy Federal Credit Union
04.2022 - 04.2023
Delinquency Control Counselor III
Navy Federal Credit Union
05.2021 - 04.2022
Veterinary Receptionist
Pine Meadow Vet Clinic
01.2021 - 05.2021
General Studies
Pensacola State College
High School Diploma - undefined
Pensacola State College Collegiate Highschool