Hannah Cuevas
Daytona Beach
Summary
I am a versatile, compassionate, and dedicated customer service professional with 10+ years of combined experience in retail, educational, and wellness settings. I have a proven track record in providing exceptional support strategies, fostering positive relationships, and making lasting impacts with clients and students. I am skilled in team leadership, catering to the needs of others, curriculum and plan development, and implementing effective communication strategies. I am committed to enhancing client satisfaction through tailored service and creative problem-solving. I have also had the joy of getting involved in my community through event planning and building lasting business relationships. I strive to make the needs of those around me my top priority because serving others is my passion. The most fulfilling feeling is knowing that I have done everything in my power to impact someone's life in a positive and lasting way. In addition to working in customer service environments, I am also experienced with educational support, where I have assisted in the development and implementation of classroom activities. I utilized strong interpersonal skills to foster supportive, nurturing, and engaging learning environments. I possess an exceptional knowledge of effective classroom management techniques and instructional support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stretch Practitioner/General Manager
Stretch Zone
Ormond Beach, FL
03.2025 - Current
- As a Certified Stretch Practitioner, I have had the privilege of helping others feel better and move well.
- I listen to what people are experiencing on a day-to-day basis, and I help them by implementing a data-based plan/protocol that ensures they reach their wellness goals.
- I love this job because helping people is my one true passion!
- I am also a general manager and oversee our entire studio.
- I provide exceptional customer service to clients when they need alterations to their membership details.
- I also complete reports, oversee sales, create and implement plans to achieve sales goals, and engage with our community to organize events.
- I coordinate and plan/work with others and communicate goals for our studio, and I ensure that our employees' needs are met and well taken care of.
VPK Assistant Teacher
Orange County Public Schools
Orlando, FL
03.2024 - 01.2025
- Assisting a head teacher in a VPK classroom, engaging children with developmentally appropriate resources to help them learn and grow.
Special Education Paraprofessional- inclusion
Pass Christian Public School District
Pass Christian, MS
08.2022 - 01.2024
- Assisting special education children in the general education population who have IEP's by giving them testing accommodations and mandatory tutorial hours daily.
- I also work hands-on with them in the classroom, keeping them on-task and assuring that work is understood/completed and that skills are not just learned, but mastered.
Child and Youth Program Assistant
United States Navy
Stennis Space Center, MS
03.2020 - 08.2022
- As a Child and Youth Program Assistant, I spent every day in a classroom setting with nearly ten one-year-olds.
- My responsibility was to nurture the children and encourage them to grow with different techniques of learning that were developmentally appropriate for the age group.
- We also changed diapers, washed their hands, and helped them eat independently.
- We were like parents away from their parents.
- I also created lesson plans full of activities for each day of every week that helped the children develop both physically and mentally, according to their age.
- I documented observations of the children's interactions in the classroom, and I created conference forms for the parents about my findings.
- I also assisted in organizing and implementing plans for children with challenging behaviors.
- Outside of the classroom, I took on some projects that others asked me to do, such as creating banners for center-wide activities, making educational poster boards for other classrooms, and filling in when and where I was needed.
Head Cashier
Barnes and Noble Booksellers Inc.
North Charleston, SC
03.2017 - 01.2018
- Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers.
- Supervised a team of 3 cashiers, ensuring efficient checkout processes and exceptional customer service.
- Developed and implemented training programs for new cashiers to ensure consistent adherence to company policies and procedures.
- Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies.
- Resolved customer complaints or concerns professionally, escalating issues as necessary to ensure customer satisfaction.
- Collaborated with store management to develop strategies for improving cashier efficiency and reducing wait times during peak hours.
- Assisted in inventory management by monitoring stock levels at the checkout area and coordinating restocking efforts as needed.
- Implemented effective loss prevention measures by conducting regular audits on cash registers and implementing security protocols.
- Provided guidance and support to cashiers regarding product knowledge, pricing information, promotions, and sales incentives.
- Contributed to creating a positive work environment by fostering teamwork among cashiers through effective communication and conflict resolution skills.
- Increased overall customer satisfaction ratings through friendly interactions, efficient service delivery, and prompt issue resolution.
- Successfully trained new hires on cashiering procedures, resulting in improved accuracy rates within their first month on the job.
Seaman
United States Navy
Chicago, IL
10.2016 - 12.2016
- I went to basic training on the 24th of October 2016 where I learned to pay attention to detail, complete tasks efficiently in a high stress environment, fulfill orders on time, and, most importantly, work as a team while also holding a leadership position in my division.
- I was a section leader, and my daily duty was to make sure that everyone was squared away at all times in every aspect of daily life at RTC.
- If one of my shipmates failed, I went down as well.
- I woke up every day an hour prior to morning colors to prepare myself for the day so that I would be ready to lead and work efficiently for my shipmates.
- Three weeks away from graduation from RTC, I was injured and was separated from the Navy and sent home.
- Even though I did not make it to the end, I still carry every lesson learned and every quality gained with me on a daily basis.
Education
General Studies (Associate) -
Mississippi Gulf Coast Community College
Biloxi, MS01-2023
High School Diploma - undefined
Southwest Mississippi Community College
Pass Christian, MS05.2014
Skills
- Janitorial experience
- HIPAA
- Toddler Care
- Computer operation
- Task prioritization
- Proofreading
- School experience
- Leadership
- Typing (10 years)
- Workday
- Cleaning
- Organizational skills
- Sanitation
- Applied behavior analysis
- Heavy lifting
- Accounting software
- Microsoft Outlook
- Mentoring
- Food service
- Productivity software
- DoD Experience
- Teamwork
- Hand tools
- Customer support
- Working with people with developmental disabilities
- CRM software
- ICD coding
- Senior leadership
- Databases
- Inside sales
- Customer Service (5 years)
- Microsoft Office (5 years)
- Telephone Skills (5 years)
- Microsoft Powerpoint
- Classroom Experience
- Maintenance
- Front desk
- Tutoring
- Avaya
- Classroom management
- Sales
- Hospitality
- Autism Experience
- Fast casual experience
- Bussing
- Data management
- Research
- Data collection
- Computer networking
- 2nd grade experience
- Law office
- Document review (document control)
- Anatomy knowledge
- Money Handling (4 years)
- Preschool teaching
- Exercise planning
- Food handling
- Strategic planning
- Serving
- Computer literacy
- Financial services
- Marketing
- Windows
- Computer Skills (6 years)
- Financial sales
- Classroom Management
- Clerical experience
- Writing Skills
- Working with children with autism spectrum disorder (ASD)
- Customer service
- Medical terminology
- Babysitting
- Early Childhood Education
- Phone call management
- Childcare
- Curriculum Development
- Medical office experience
- Experience with Children
- Experience with children
- QuickBooks
- Public relations
- Medical scheduling
- Preschool experience
- Phone etiquette
- Lesson planning
- Cashiering (3 years)
- Blood sampling
- Learning technology
- Bartending
- Microsoft Word
- Experience Working With Students
- 1st grade experience
- Analysis skills
- Supervising experience
- Working with students with special education needs
- Technical Proficiency
- Cash handling
- Adobe Acrobat
- Custodial experience
- Restaurant experience
- Special Education
- Caregiving
- Professionalism
- Typing
- Patient care (Less than 1 year)
- Patient interaction
- Upselling
- Patient interviewing
- Treatment administration
Certification
- Educator License with Stipulations, 2022-08-01, 2027-01-31
- Driver's License, 2022-08-01, 2027-01-31
- Massage and Body Works
- Google Analytics Certification
- Google AdWords Certification
- CPR Certification
- Non-CDL Class C
- Child Development Associate Certification
- First Aid Certification
Languages
English
Military Service
United States Navy, E3
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Stretch Practitioner/General Manager
Stretch Zone
03.2025 - Current
VPK Assistant Teacher
Orange County Public Schools
03.2024 - 01.2025
Special Education Paraprofessional- inclusion
Pass Christian Public School District
08.2022 - 01.2024
Child and Youth Program Assistant
United States Navy
03.2020 - 08.2022
Head Cashier
Barnes and Noble Booksellers Inc.
03.2017 - 01.2018
Seaman
United States Navy
10.2016 - 12.2016
High School Diploma - undefined
Southwest Mississippi Community College
General Studies (Associate) -
Mississippi Gulf Coast Community College