Mark Anderson
Oak Harbor,WA
Summary
Dedicated military professional with a proven track record of excellence, honored with the Air Force Commendation Medal and the Army Commendation Medal for outstanding service. Extensive experience in serving on the front lines of Operation Enduring Freedom and the Global War on Terror, demonstrating unwavering commitment to mission success. Adept at navigating complex challenges in high-pressure environments, consistently delivering results that exceed expectations. Passionate about leveraging military expertise to excel in civilian roles and make a meaningful impact in the workforce.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Glint Car Wash
Oak Harbor, WA
06.2024 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
Department Supervisor
The Home Depot
Oak Harbor, WA
06.2020 - 07.2022
- Contributed to a 3% sales growth, making the store the top seller in the region by a 2% margin.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Galley Hand
Centerplate
Anacortes, WA
06.2019 - 03.2020
- Cashier and cook. Made sure the stock stayed full and made sure the customers always had a good experience.
Installer
Floors Plus
Oak Harbor, WA
01.2018 - 06.2019
- Was an installer and laborer. Did odd jobs, and installed everything from carpet to tile.
Security Forces Craftsman
United States Air Force
03.2008 - 11.2017
- I started as a journeyman and went through a lot of different trainings, deployments and jobs. I wore a lot of different hats. I did work as a desk sergeant (which receives calls and dispatches patrols.) we were a direct extension of our on-duty flight sergeant. I did that from 2014-2017. I did a lot and wore a lot of different hats.
Education
Bachelor Of Nursing - Nursing
Skagit Valley College
Mount Vernon, WACriminal Justice/EMT
Skagit Valley College
Mount Vernon, WA03.2019
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United States Air Force Technical Training
San Antonio, TX08.2008
High school diploma - General
Oak Harbor High School
Oak Harbor, WA06.2007
Skills
- Supervising experience
- Front desk
- Leadership
- Security
- Cash handling
- Military Experience
- Computer networking
- Forklift
- Critical Care Experience
- Time Management
- Public Speaking
- Cleaning
- Software troubleshooting
- Janitorial experience
- Microsoft Powerpoint
- Computer skills
- Customer service
- Organizational skills
- English
- EMT Experience
- Communication skills
- Hospitality
- Windows
- Community Relations
- Custodial experience
- Microsoft Word
- Management
Certification
EMT Certification
Timeline
Assistant General Manager
Glint Car Wash
06.2024 - 09.2024
Department Supervisor
The Home Depot
06.2020 - 07.2022
Galley Hand
Centerplate
06.2019 - 03.2020
Installer
Floors Plus
01.2018 - 06.2019
Security Forces Craftsman
United States Air Force
03.2008 - 11.2017
Criminal Justice/EMT
Skagit Valley College
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United States Air Force Technical Training
High school diploma - General
Oak Harbor High School
Bachelor Of Nursing - Nursing
Skagit Valley College