Hannah Cunningham
Kenly,NC
Summary
Experienced Customer Service Representative with strong oral and written communication skills and active listening abilities. Known for analytical problem-solving skills. Dedicated to enhancing customer experiences through service-oriented behaviors. Aims to build loyalty and ensure satisfaction by understanding customer desires and providing customized solutions.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
Self Employed
06.2019 - Current
Customer Service Representative
TTEC
Remote
07.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CNA 1
Brian Center Health and Rehabilitation
Wilson, NC
10.2017 - 06.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Sales Associate
Belk
Wilson, NC
08.2016 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Popeyes
Goldsboro, NC
06.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
CNA/Med Tech Certification -
Fast Track Career Prep
2016
High School Diploma -
South Lenoir High School
06.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Active Listening
Keyqualifications
- Excellent Customer Service
- Basic knowledge of computer systems
- Due to prior experience, I am comfortable working with customers during busy times and multitasking when necessary.
References
Available upon Request
Cover Letter
Dear Hiring Manager, I am applying for a position at your company. Based on the posted description, I am confident that I am fully qualified for the position and will be a valuable addition to your team. I am a hardworking, motivated individual that is ready to work hard and make a difference. I would greatly appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number listed or my email address.
Sincerely, Hannah Cunningham
(919) 330-6761
hanhandaw@icloud.com
Timeline
Stay at Home Mom
Self Employed
06.2019 - Current
Customer Service Representative
TTEC
07.2018 - 04.2019
CNA 1
Brian Center Health and Rehabilitation
10.2017 - 06.2018
Sales Associate
Belk
08.2016 - 12.2017
Cashier
Popeyes
06.2015 - 08.2016
CNA/Med Tech Certification -
Fast Track Career Prep
High School Diploma -
South Lenoir High School