HANNAH DAVIDSON
Ennis
Summary
Thank you for taking the time to review my resume. I am a highly self-motivated individual looking to seek out new opportunities. I am extremely organized, manage my time well and I believe I can be an asset to your company. I am known for getting things done whether it be in a high stress situation, time sensitive, or just helping out another team member, etc. I always consider myself a team player and want everyone to succeed as a whole.
Overview
7
7
years of professional experience
Work History
Permit Technician
City of Venus
08.2023 - Current
- Processing and issuance of permits and contractor registrations, receiving the public, answering phones, provide customer assistance, cashiering, and general record keeping.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Provides guidance in completing various permit applications and forms, explaining the permitting process and explain the necessary information and attachments required to submit an accurate and complete application.
- Responsible for following policies and procedures in the receipt, routing and processing of permit applications.
- Prepares, maintains and stores records, files and logs related to permit issuance and inspections.
Customer Service Representative
Fashion Glass and Mirror
06.2022 - 07.2023
- Manage Day to Day Request from Clients, Builders and Vendors
- Submit Orders, Measure Request and Materials to correct departments
- Answer Questions on outstanding orders and install
- Work with Builders to stay accurate on scheduling and deliveries
- Work shared inbox and send emails to corresponding departments
- Update log daily to ensure accuracy
- Record detailed notes on each request to provide correct orders and information
Mortgage Receptionist
PrimeWest Mortgage
06.2020 - 06.2022
- Answered telephones and greeted visitors to assist, answer questions and direct
- Scanned and up-loaded all required loan and related documents into system
- Organized, filed, and maintained customer, department, and regulatory loan records
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Collected and organized loan documents before submission to underwriting
- Recognized by management for providing exceptional customer service
- Maintained complete confidentiality of submitted information according to release guidelines
Veterinary Receptionist
Alley Cats
08.2018 - 06.2020
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Scheduled and confirmed appointments
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase order
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarian
Education
High School -
Red Oak High School
Red Oak, TX12.2014
Skills
- Call Answering and Routing
- Positive Attitude and Energetic
- Customer Service
- Reliable and Punctual
- Multitasking and Prioritization
- Multi-Line Phone Systems
- MyGov Permitting System (proficient)
Timeline
Permit Technician
City of Venus
08.2023 - Current
Customer Service Representative
Fashion Glass and Mirror
06.2022 - 07.2023
Mortgage Receptionist
PrimeWest Mortgage
06.2020 - 06.2022
Veterinary Receptionist
Alley Cats
08.2018 - 06.2020
High School -
Red Oak High School
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