Hannah Davis
Macs Tap & Table
Lexington Park,MD
3
years of professional experience
Results-driven professional with a background in customer service and mental health support. Demonstrates strong problem-solving and leadership skills, committed to fostering connections and delivering outstanding experiences in fast-paced environments.
Work History
Server/Bartender
2 Years 7 Months- Delivered exceptional customer service in a a high-volume environment, enhancing guest satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Group Trip Host
1 Year 2 Months- Established trust with prospective travelers through direct communication, leading to increased trip sales and enhanced participant retention.
- Supported trip recruitment by responding to inquiries, delivering information, and guiding travelers through booking process.
- Built trust with prospective travelers through direct communication, resulting in successful trip sales and participant retention.
- Coordinated and hosted multi-day group travel experiences for women, fostering connections among diverse participants.
- Created a welcoming and inclusive environment that encouraged meaningful connections among participants.
- Served as the primary point of contact before and during trips, providing support and resolving issues.
Therapist Intern
9 Months- Managed caseload of 10-15 clients, providing weekly and biweekly counseling sessions to support mental health and personal growth.
- Built therapeutic relationships through active listening, empathy, and client-centered communication.
- Assisted in developing treatment goals and interventions tailored to each client's needs.
- Maintained accurate, timely, and confidential clinical documentation in accordance with ethical and professional standards.
- Monitored client progress and collaborated with supervisors to evaluate treatment effectiveness and next steps.
- Strengthened skills in crisis assessment, problem-solving, case management, and professional communication.
Education
Master of Science - Social Work
Bachelor of Arts - Social Work
Skills
Customer Service
Sales techniques
Relationship Building
Communication
Problem Solving
Adaptability
Organization
Leadership
Timeline
Group Trip Host
Worldpackers
04.2025 - 06.2026Read More
Server/Bartender
Macs Tap & Table
01.2024 - CurrentRead More
Therapist Intern
Balanced Life Counseling Services
08.2023 - 05.2024Read More
Salisbury University
Master of Science from Social Work
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Salisbury University
Bachelor of Arts from Social Work
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