Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Dayton

Moscow

Summary

I am committed to ensuring customer satisfaction by providing exceptional service and support. Additionally, I'm proficient in utilizing customer service strategies and skilled at exploring solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Barista

Black Owl Coffee
05.2022 - 08.2025
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized beverages

Customer Service Representative

Hertz Rent a Car
05.2019 - Current
  • I worked seasonally as a customer service representative, where my duties included renting vehicles, answering phone calls, greeting customers, and solving any conflicts that arose in order to ensure the satisfaction of our patrons.
  • I was a very active employee and the manager described me as having excellent customer service and a great work ethic.

Intern

Hailey Public Library
05.2022 - 08.2022

In my freshman year of high school, I was commissioned to create a space for our local public library where young teens could feel welcome and included. Throughout the summer, I worked with a small team to transform an old room in our library into a vibrant space with computers, study areas, board games, art supplies, and books that any teenager could access in a judgment-free and safe environment. This space is still in use today, and knowing that I helped build and foster that environment for so many teens has helped me feel connected to my community.

Child Care

Independent Employer
01.2018 - 08.2023
  • I have cared for children ages 6 months- 14 years.
  • Organized and cleaned the home after activities by picking up toys and straightening up living spaces.
  • Prepared healthy, age-appropriate snacks and meals.
  • Played games, worked on puzzles, planned fun outings, and educational activities to keep children entertained.

Education

High School -

Wood River High School
Hailey, ID
06-2025

Skills

  • Familiar with Toast POS
  • Microsoft Office, including Word, Excel, and PowerPoint
  • Barista- fulfilled orders including hot and iced espresso beverages, seasonal options, pastries, and small food items
  • Customer service representative
  • Answering phone calls
  • Greeting customers
  • Solving conflicts
  • Responsibility
  • Effective time management
  • Strong work Ethic

Timeline

Barista

Black Owl Coffee
05.2022 - 08.2025

Intern

Hailey Public Library
05.2022 - 08.2022

Customer Service Representative

Hertz Rent a Car
05.2019 - Current

Child Care

Independent Employer
01.2018 - 08.2023

High School -

Wood River High School